Share this Job

Aftersales Manager | Lexus | Ajman

Date: 15-Aug-2019

Location: AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: [[37843]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

Key Responsibilities:


This role will ensure that our Lexus workshop will add value through operational efficiencies. This role will also deliver customer excellence. Our aim is to be the auto company of choice.


Working with the Head of Lexus Aftersales in the development of a strategic plan for our business that develops the facilities for the repair and maintenance of our customers Vehicles, whilst delivering total customer satisfaction.


Runs an efficient and profitable service department through productive staffing, cost controls, achievement of objectives and the maintenance of all service records


Duties & Responsibilities


  • Sets clear objectives for the department and strives to meet them.
  • Trains, motivates, and monitor the performance of all service staff.
  • Prepares and administers an annual operating budget for the service department.
  • Maintains reporting systems required by Service Manager, and Lexus.
  • Monitors and controls the performance of the department using appropriate reports, tracking systems, via SAP.
  • Ensures harmony and teamwork within the department and with all other departments.
  • Understands and ensures compliance with Lexus warranty.
  • Accounts for all documents; ensures that none are missing and all are processed correctly.
  • Holds weekly department meetings.
  • Directs and schedules the activities of all department employees.
  • Facilitates and/or conducts technical training as required with an approval from management.
  • Monitors technicians' daily productivity reports.
  • Monitors and follows up on parts orders with the parts manager to ensure availability.
  • Establishes and maintains good working relationships with NSD
  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Keeps up to date with new equipment and tools available and recommends purchases.
  • Ensures that the work areas are kept clean.
  • Establishes and maintains good working relationships with Training Academy to enhance personnel recruitment activities.
  • Ensures the proper care, storage, and inventory of special tools.
  • Ensures that customers' service files are up-to-date and readily available for reference.
  • Ensure all service measures and recalls have been carried out before deadline.
  • Ensure all the equipment and tools in the workshop are in good working condition.
  • Handles customer complaints immediately and according to Lexus.
  • Maintains safe work environment in line with H&S policy.
  • Maintains a professional appearance.
  • Attend training/ meeting requested by the management


Experience :

Min 5yrs’ experience in Automotive Management, 5yrs UAE experience and Arabic speaking


Training Courses

  • Negotiations Skills
  • Sales skills
  • Budgeting
  • Leadership
  • Communication Skills
  • Time Management.


Required Skills

Managerial Skills:

  • Manages up to 2 Supervisors who are supervising up to a total of 50 employees in the Department.
  • Is responsible for the overall direction, coordination, and evaluation of service departments.
  • Carries out management responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Inspects workshop facility on a regular basis informing maintenance of faults.
  • Inspects AFM time verses technician actual time to ensure they are within Lexus guidelines.

Language Skills:

  • Ability to read, analyze, and interpret, technical journals, financial reports, and legal documents.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community following advice from National Aftersales Manager.
  • Ability to effectively present information to top management.

Accounting Skills:

  • Ability to work with Profit and Loss accounts.

Reasoning Ability:

  • Ability to define problems collects data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables



Certificates, Licenses, Registrations:

  • Valid Driver's License.


Communication With Others

  • First Fix Visit
  • Customer Service Values
  • Associate Engagement
  • Gross profit
  • Gross Sales(turn over)
  • Net Sales
  • Net profit
  • Profitability
  • Productivity
  • Efficiency
  • Budget achievement.
  • Employees satisfaction
  • Corporate identity.
  • Repeat Repair






We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.