Workshop Supervisor | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 179315 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Workshop Supervisor is responsible for supervising the workshop operations, ensuring maintenance, servicing, and repair activities are conducted efficiently and safely. The role involves the management of a team of technicians and service advisors, supporting the Service Manager in achieving revenue and gross margin targets. Success in this role requires strong leadership, technical expertise, and the ability to operate in a high-demand environment.

Workshop & Operational Supervision

• Achieve annual labor and parts sales targets.
• Oversee day-to-day operations of the truck maintenance workshop.
• Allocate work to technicians based on priority and expertise.
• Monitor job progress, diagnose delays, and take corrective actions.
• Ensure closure and invoicing of all completed jobs.

Technical Oversight

• Diagnose faults and provide guidance on complex repairs.
• Verify and approve repair and service reports, ensuring accuracy.
• Conduct quality checks on completed jobs to meet required standards.
• Monitor vehicle condition reports and ensure preventative maintenance.
• Lead Early Detection Early Resolution activities.

People Management

• Supervise, train, and evaluate workshop staff.
• Support continuous improvement and upskilling of the technical team.
• Conduct monthly toolbox talks and safety briefings.
• Ensure staff productivity over 95% and turnover rate below 5%.

Reporting & Communication

• Prepare daily and weekly reports on job completion and resource utilization.
• Communicate job status, delays, or challenges to the Workshop Manager.
• Support customer service by ensuring minimal truck downtime.
• Maintain timelines and accuracy of reports above 90%.

• Mechanical Engineering expertise.
• Strong analytical skills for diagnosing faults.
• High level of communication, both written and spoken.
• Leadership and people management skills.

• Degree in Mechanical Engineering or related field.
• Minimum of 7 years experience in workshop management or heavy-duty truck maintenance.
• Hands-on mechanical expertise in truck maintenance and repair.
• Strong leadership and people management skills with a track record of enhancing team productivity.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.