UAEN Part Time Shopping Experience Assistant | Retail | IKEA Al Wahda

Job Requisition ID: 171798 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

The Shopping Experience Representative plays a crucial role in providing outstanding customer service at IKEA stores in UAE, Qatar, and Egypt. The position involves managing the Info desk, handling cash transactions, assisting customers, and ensuring a smooth and pleasant shopping experience. The role requires efficiency in minimizing queues, adeptness in handling complaints, and maintaining detailed transaction reports. Success in this role is defined by high customer satisfaction, accurate cash handling, and adherence to store policies.

What You Will Do:

Cash Handling and Transactions

• Follow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or automatic debits.
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and safe custody of collected cash.

Customer Interaction and Support

• Greet and welcome customers on arrival at the store ensuring shopping tools and catalogues are available, providing bags/trollies as appropriate.
• Ensure company customers are well attended to by responding to their needs and working efficiently to minimize queues.
• Handle routine customer complaints promptly and courteously to guarantee maximum customer satisfaction.
• Brief the Duty Manager on complaints requiring management assistance.

Returns and Exchanges

• Ensure customers perceive the returns & exchange policy as generous with procedures being quick and easy.
• Handle returns and exchange issues based on judgment, experience, and management authority to retain customers.
• Use information from the Returns & Exchange desk to report any product faults, safety, or transportation issues.

Smaland Management

• Greet and welcome customers at Smaland, explaining the admission policy in a friendly and professional manner.
• Ensure the child's safety is the main priority while providing a safe environment in Smaland.
• Make announcements and page customers (parents) if any issues with children arise in the playroom area.

Reporting and Analysis

• Prepare daily, weekly, and monthly reports of transactions at the Returns & Exchange desk for reconciliation with the cash till and accounts.
• Analyze trends on sales, profitability, and store performance.
• Ensure all system procedures are adhered to as per policy/procedure.
• Book IKEA services (Home Delivery, Assembly, Measurement) and follow up on out-of-stock articles in self-serve.

Required Skills To Be Successful:

• Proactivity in managing tasks and customer interactions.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills to address customer issues.
• Ability to work efficiently in a team-oriented environment.

What Qualifies You For The Role:

• High School education.
• Minimum of 2 years of experience in a similar role.
• Proficiency in English and preferably Arabic.
• Demonstrated ability in problem-solving and customer service.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.