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UAE National_Back Office Administrator | Hertz | Abu Dhabi

Date: 07-Aug-2019

Location: Abu Dhabi, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: [[37278]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.


To improve overall customer satisfaction by ensuring that the customer is dealt with in a pleasant and professional manner by adhering to agreed Hertz standards concerning Vehicle delivery and collection, service and maintenance, end of contracts, exchanges and transfers.


KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks


  1. Responsible for Dubai Main Office Daily, Weekly and Monthly rental renewal / extensions including collection of outstanding amounts.
  2. Ensure recovery of Salik and Traffic Fine, damage etc., for all open and closed agreements
  3. Handling all LPO Extensions and Online Pre-paid Booking for Dubai branches.
  4. Preparing all Legal Cases Documents for Dubai Branches and following up with PRO team until the case is close.


  • Preparing & Analyzing Management Reports on a Daily basis
  • Handling Customer queries and complaints relating to charges
  • Preparing all Legal Cases Documents for Dubai Branches and following up with PRO team until the case is close


JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job


  • Gallup Customer Service Values
  • Al-Futtaim Way Behaviours



Minimum Qualifications and Knowledge: Bachelor Degree with minimum 3 years’ experience in Customer service/Admin work

Job-Specific Skills: Good Oral and Written English Communication, Good knowledge of MS-Office suite of packages

Behavioural Competencies: Teamwork, Continuous Improvement, Personal Leadership, Individual Accountability and Customer Focus

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.