UAE National | Sales Assistant | Retail | Toys R Us | Galleria Mall

• The Sales Supervisor is responsible for coordinating and overseeing the effective management of the shop floor, bridging the gap between sales staff and store management. They play a crucial role in client and business development, selling and floor management, and ensuring smooth operational functions of the store. A successful Sales Supervisor will demonstrate leadership presence and act as a role model in sales leadership, facilitating robust client relationships, extensive product knowledge, and supporting store objectives.

Client and Business Development

• Support the team in building long-term client relationships, leveraging different clienteling tools.
• Enhance the "client state of mind" amongst the team.
• Ensure extensive product knowledge within the team.
• Support store management in achieving business objectives, projects, and initiatives such as reporting, sales analysis, and product training.

Selling & Floor Management

• Effectively oversee the shop floor to ensure maximum floor coverage during peak trading periods.
• Act as a role model demonstrating sales leadership to the team.

Operations

• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages to maintain the integrity of the inventory.
• Ensure adherence to loss prevention policies and operational procedures.

Leadership presence

• Exemplary performer across all functions.
• Effectively resolve customer complaints, exchanges, and inquiries.
• Liaise between staff and management regarding potential performance concerns.
• Propose and implement action plans to deliver efficient processes and organization of the store.
• Educate the team on sales plans, personal sales goals, and KPIs.

Others

• Act as an ambassador of the brand, culture, quality, and know-how.
• Ensure store presentation standards are achieved and maintained.

• Strong leadership and team management abilities.
• Effective communication and client relationship building skills.
• Operational skills including POS and inventory management.
• Ability to analyze and report on sales performance and initiatives.

• High school education or equivalent preferred.
• 6 months to 1 year of experience in the retail or hospitality industry, preferably in a senior sales or supervisor role.
• Good command of business English, both written and verbal.
• Proficiency in computer skills, including Outlook, Excel & SAP, and detailed report analysis skills.
• Strong level of numeracy and literacy skills.