Technician - Industrial Products | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 169204 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

We are looking for a skilled Technician with Industrial Products experience to join our service team based in FAMCO, Abu Dhabi. This role will be responsible for servicing, overhauling, and troubleshooting Ingersoll Rand brand Air Compressors, Air Dryers, and related equipment. The ideal candidate will have project experience and be open to travel across the UAE and abroad, including Onshore/Offshore oil field platforms. This is a hands-on role for someone who thrives in dynamic, field-based environments and is passionate about customer care and technical excellence

What you will do:

• Conduct service, overhaul, and troubleshooting of air compressors, air dryers, airends, and related industrial products.
• Deliver service activities efficiently within sold labor hours with minimal redo work.
• Utilize strong mechanical and pneumatic product knowledge, including tools like Air Winches, Hoists, and other Ingersoll-Rand products.
• Maintain a high standard of customer service and communication in field operations.
• Support the broader service team with a positive attitude and effective reporting.
• Contribute to the team’s achievement of service labor and revenue targets.
• Participate in field service activities at client sites, including offshore platforms, onshore facilities, and international projects as needed

Required skills to be successful:

• Strong troubleshooting and mechanical skills specific to industrial air systems.
• Knowledge of Ingersoll-Rand products or similar industrial equipment.
• High efficiency in completing service tasks with minimal rework (target: 80% utilization, 2% redo).
• Ability to work independently on field assignments and manage time effectively.
• Clear communication skills in English, especially for technical reporting.
• A customer-focused mindset and team-oriented work ethic.
• Valid UAE driving license (preferred but not mandatory)

About the team:

You will be part of a close-knit Industrial Products Service team based in Abu Dhabi. The team values knowledge sharing, customer satisfaction, and continuous improvement. With no direct reports, the focus of this role is purely hands-on service excellence, contributing directly to the team's success in delivering top-tier technical support and maintaining strong client relationships

What equips you for the role:

• Minimum ITI, Diploma, or Engineering Degree in Mechanical/Electrical from a government-recognized institute.
• 2–3 years of practical experience with a reputable franchised dealer/distributor or industrial service organization.
• Demonstrated proficiency in servicing and overhauling air compressors, dryers, and industrial air systems.
• A track record of field-based service success, especially in challenging or remote environments.
• A commitment to self-improvement, safety, and team success

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.