Sales Supervisor | Retail | Toys R Us | YAS Mall

Job Requisition ID: 173450 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:
The Sales Supervisor coordinates and oversees the effective management of the shop floor covering sales and operations, acting as a link between the sales staff and store management. The role is pivotal in supervising staff activities, promoting client relations, and ensuring the operational integrity and customer service standards of the store are upheld. Through leadership and coordination, the Sales Supervisor supports store objectives and business targets, while maintaining the brand's reputation and quality.

What You Will Do:
Client and Business Development

• Support the team in building long term client relationships, leveraging the different clienteling tools.
• Enhance the 'client state of mind' amongst the team.
• Ensure the team has extensive knowledge of products.
• Support store management in achieving business objectives, projects, and initiatives, including reporting, sales analysis, and product training.

Selling & Floor Management

• Effectively oversee the shop floor to ensure maximum floor coverage during peak trading periods.
• Act as a role model demonstrating sales leadership to the team.

Operations

• Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, and securing facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages to maintain inventory integrity.
• Adhere to loss prevention policies and operational procedures.

Leadership Presence

• Demonstrate exemplary performance across all functions.
• Resolve customer complaints, exchanges, and inquiries effectively.
• Serve as a liaison between staff and management regarding potential performance concerns.
• Propose and implement action plans to optimize store processes and organization.
• Educate the team on sales plans, personal sales goals, and KPIs.

Other Responsibilities

• Be an ambassador of the brand's culture, quality, and know-how.
• Ensure store presentation standards are achieved and maintained.

Required Skills To Be Successful:

• Ability to build and maintain long-term client relationships.
• Strong leadership and team management skills.
• Proficiency in POS systems and inventory management.
• Excellent communication skills in business English.

What Qualifies You For The Role:

• High school education or equivalent preferred.
• Minimum 6 months to 1 year of experience in the retail or hospitality industry as a senior sales associate or supervisor.
• Good command of business English, both written and verbal.
• Proficiency in computer skills, including Outlook, Excel, and SAP, as well as detailed report analysis skills.
• Strong numeracy and literacy levels.

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.