Sales Supervisor | Retail | Toys 'R' Us, Mina Zayed

Job Requisition ID: 179582 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Sales Supervisor is responsible for coordinating and overseeing the effective management of the shop floor, linking sales staff with store management. The role involves ensuring optimal sales operations, overseeing floor management, and maintaining client relationships. A strong focus on leadership, operational efficiency, and brand representation is essential for success in this position.

Client and Business Development

• Support the team in building long-term client relationships, leveraging various clienteling tools.
• Enhance the 'client state of mind' among the team members.
• Ensure extensive product knowledge throughout the team.
• Support store management in achieving business objectives, projects, and initiatives such as reporting, sales analysis, and product training.

Selling & Floor Management

• Effectively oversee the shop floor to ensure maximum floor coverage during peak trading periods.
• Act as a role model, demonstrating sales leadership to the team.

Operations

• Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages to maintain inventory integrity.
• Ensure adherence to loss prevention policies and operational procedures.

Leadership Presence

• Exemplify high performance across all functions.
• Effectively resolve customer complaints, exchanges, and inquiries.
• Serve as a liaison between staff and management regarding potential performance concerns.
• Propose and implement action plans to deliver efficient processes and organization of the store.
• Educate the team on sales plans, personal sales goals, and KPIs.

Others

• Act as an ambassador of the brand, culture, quality, and know-how.
• Ensure store presentation standards are achieved and maintained.

• Excellent sales and customer management abilities.
• Strong leadership and team coordination skills.
• Proficiency in inventory management and POS transactions.
• Ability to develop and maintain client relationships effectively.

• High school education or equivalent preferred.
• Minimum 6 months to 1 year of experience in the retail or hospitality industry as a senior sales or supervisor.
• Good command of business English (written and verbal).
• Proficiency in computer skills (Outlook, Excel & SAP) and detailed report analysis skills.
• Strong numeracy and literacy skills.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…