Sales Assistant | Retail | Toys "R" Us, Abu Dhabi Mall

Job Requisition ID: 181330 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Sales Assistant is a key role in our retail team, primarily responsible for driving sales and ensuring a positive and engaging customer experience. The role involves a mix of front-line customer service and behind-the-scenes operational tasks. Sales Assistants must maintain a pristine store environment, uphold visual presentation standards, and perform duties assigned by the store management team. Success in this role requires a proactive and energetic approach to building relationships with customers and delivering exemplary service.

Customer Engagement and Sales

• Greet customers immediately upon entering the store with a smile and sincere non-business like greeting.
• Provide customers with current, relevant information about the product.
• Offer gift cards and capture customer information in the database for future sales opportunities.

Operational Duties

• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Provides quality service in fitting rooms and assists customers promptly.
• Maintains cash wrap cleanliness and attempts to add on to the sale.

Customer Service

• Sincerely thank all customers for shopping as they exit the store and invite them back.
• Provide efficient service at the cash wrap ensuring all customer needs are met.

• Excellent customer service skills.
• Proficiency in using CAD packages like AutoCAD or Sketchup.
• Strong organizational and multitasking abilities.
• Ability to maintain a clean and organized store environment.

• High School Degree.
• 1-2 years of retail sales experience.
• Ability to use computer-aided design (CAD) packages such as AutoCAD, Sketchup, Illustrator, or Photoshop to create visuals.
• Good verbal communication skills.
• Physical ability for some heavy lifting and standing for a minimum of 8 hours.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.