Rental Logistics Sup | Financial Services Rental & Leasing | Hertz - UAE

Job Requisition ID: 172507 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Rental Logistics Supervisor is responsible for managing the operations of rental, yard, and disposals teams, focusing on resource optimization and customer satisfaction. The role involves implementing business practices to exemplify Hertz's vision and brand image while driving growth and profitability. Key responsibilities include mentoring staff, managing fleet logistics, performance management, cost control, and ensuring high customer service standards.

What You Will Do:

Supervising/Guidance

• Act as a mentor to Coordinators and Car Washers to emphasize the importance of quality customer service.
• Ensure staff understand expectations to meet department targets.

Reporting

• Generate the Overall Fleet Status report for Dubai and Abu Dhabi and CARPRO fleet inventory for availability.
• Compile Daily Car Wash Report, Car Washers Productivity Report, and Fuel Reconciliation Report.
• Maintain Remarketing Sale Exchange Report, Daily Inventory Report, and disposals related trackers.

Operational Activities

• Execute strategic fleet planning, forecasting, and mobilization to support daily business requirements.
• Provide proactive recommendations regarding fleet status for promotions, rate changes, and off-sell decisions.
• Ensure shift rosters are available for adequate staffing and oversee daily yard management with inventory checks.
• Facilitate vehicle disposals with Available Stock Reports and logistical support for car movements to sales.

Performance Management

• Conduct periodic reviews with feedback and action plans for addressing gaps.
• Establish and oversee Personal/Individual Development Plans.

Indirect Manpower Cost Control & Management

• Strategically plan resources to meet departmental needs with minimal overtime.
• Validate monthly time sheets and overtime prior to payroll approvals.
• Coordinate proactively for recruitment to minimize downtime and ensure manpower availability.

Customer Complaints and Resolution

• Adhere to policies for handling customer queries and complaints to ensure satisfaction.
• Escalate customer challenges as per process and take corrective actions to prevent recurrence.
• Ensure complaints from direct reports are managed according to HR policies, highlighting those requiring HRBP intervention.

Required Skills To Be Successful:

• Excellent oral and written English communication skills.
• Proficiency in MS Office, particularly Excel for reporting purposes.
• Experience in operations management and strategic resource planning.
• Strong customer service skills with a focus on satisfaction and resolution.

What Equips You For The Role:

• Bachelor's Degree with 3-5 years of experience in the rent-a-car or logistics industry.
• Valid UAE Driving License.
• Strong English communication skills and proficiency in MS Office suite.
• Experience with operations management and a focus on teamwork, personal leadership, and customer focus.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.