Parts Service Representative | Al Futtaim Automotive | FAMCO

Date: 13 Apr 2024

Location: Abu Dhabi, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 157201 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day


Overview of the Role:
As a Spare Parts Sales Representative, you'll be at the forefront of our customer service efforts. Your primary responsibility will be assisting walk-in customers in selecting the right parts and accessories for their needs. You'll also play a crucial role in ensuring customer satisfaction by providing expert advice on product selection and promoting the full range of brands we represent.


What You Will Do:

  • Assist walk-in customers in selecting required parts, suggesting add-ons, and promoting specials to enhance customer experience.
  • Utilize parts catalogues (EPC) to accurately identify part numbers and advise customers on replacements and the benefits of genuine parts.
  • Ensure smooth processing of quotations, sales orders, returns, warranties, and application of discounts in accordance with established procedures.
  • Proactively follow up on back-orders to provide customers with timely updates and ensure on-time delivery.
  • Develop, communicate, and enforce effective Parts Department processes to enhance customer satisfaction.
  • Collaborate with the FAMCO Field Parts Sales teams and Service workshops to support their quotations and orders.


Required Skills to Be Successful:

  • Proficiency in Microsoft Office products and dealership management systems.
  • Excellent communication skills, both with customers and company personnel.
  • Strong relationship-building abilities to foster positive customer interactions.


About the Team:
Our team is dedicated to providing exceptional service and support to our customers. We work collaboratively to ensure that every customer interaction is positive and memorable.


What Equips You for the Role:

  • Minimum of 3 years' experience in automotive or equipment spare parts, with a focus on Heavy Commercial Vehicles, industrial products, and Construction Equipment.
  • Bachelor's degree or diploma in any discipline or equivalent.



About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.