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Operations Executive (x3) | Al Futtaim Logistics | Kizad Abu Dhabi

Date: 30-Jul-2019

Location: Abu Dhabi, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 33889 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

Al-Futtaim Automotive’s customer centric approach, international standards and value-adding business philosophy enables us to be the automotive company of choice across all of the territories in which we operate. An innovative leader in the automotive industry, Al-Futtaim Automotive Group has a widespread and well-developed distribution network currently operating in 11 countries across the Middle East, Africa and Asia. Al-Futtaim Automotive Group is proud to represent some of the world’s most popular and desirable automotive brands. 


About the Role

We are currently looking for an experienced Operations Executive to join our team Al Futtaim Logistics. Your main task is to offer a high level of support to our customers using the 24/7 Roadside Assistance and Recovery (RSA) system in all day-to-day activities and to maintain 100% system integrity.


Specifically, key your responsibilities will include:

  • Offer high-level support and commercial contact to our customers.  Fully understand our SLA / KPI requirements and ensure a customer centric mindset is maintained at all times.
  • Maximize SAP and RSA in all day-to-day activities to maintain system integrity and exceed customer service level expectations. 
  • Develop and maintain a healthy relationship with all internal and external stakeholders.  Excellent communication and diplomacy is essential to ensure operation runs smoothly and efficiently.
  • Identify areas requiring improvement and develop plans to rectify shortfalls and implement accordingly.
  • Segregation of VCCs for every arriving vessel
  • Provide direct support and assistance to Auto Units Supervisors and Transport Planners.  Complete cross training for all Auto Units departments and have knowledge of the full supply chain process.


About You:

The ideal candidate for this role should possess a Degree or Diploma preferably in Logistic, Administration, and Business. You should have at least 2 years of experience in Logistics specifically in transport planning, warehousing, recovery and roadside assistance. You should also be able to communicate effectively and be able to demonstrate strong administrative competence.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.