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Contracts Coordinator | Hertz | Abu Dhabi

Date: 18-Jul-2021

Location: Abu Dhabi, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 99981 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.



Contract coordinator- Hertz


Job Purpose:

  • To ensure that all operations vehicles within ADPC account in Abu Dhabi, are ready to operate within contractual requirements.
  • Manage logistics, Account Coordination, Reporting, first level of escalations and vehicle live tracking.
  • Ensure all policies and procedures are strictly adhered to ensure Customer satisfaction.


Key Responsibilities:



  • To be the first escalation point when required
  • Ensure that the replacement vehicles are delivered to the customer in case of breakdown.
  • Managing logistics, Account Coordination, Reporting, Level one escalations and vehicle live tracking.
  • Service and Maintenance scheduling and coordination



  • Monthly Fleet Reports and other operations reports.
  • Contract performance reports.


Customer Complaints & Resolution:

  • Record all Customer Complaints and document corrective action
  • Ensure all policies and procedures are strictly adhered to ensure Customer satisfaction.
  • Deal with all escalated customer complaints as per the agreed process


Operational Meeting:

  • Lead regular operational meetings with ADPC management.
  • Hold monthly meetings with invoicing & collection team.
  • Attend the monthly meeting between Operations & Business Development team.



  • Maintain and develop relationship between the customer and its  piers within the business.
  • Maintain and track service and maintenance schedules.
  • Highlight vehicle misuse and abuse to the client.
  • Regular follow ups with ADPC coordinator to ensure smooth functionality.
  • Seeking estimation approvals from client.


Minimum Qualifications and Knowledge:

  • Degree in finance/ comms from any recognised University or equivalent
  • Experience of aftersales operations is recommended
  • UAE/GCC experience preferred
  • Experience of working in cross function teams is desirable
  • Automotive Retail experience desirable
  • Microsoft office advanced skills
  • Bachelor’s degree or equivalent.
  • Professional communication and presentational (written and verbal) skills.
  • Fluent in English
  • Good understanding working knowledge of All Microsoft Office Tool
  • Excellent interpersonal skills and high level of emotional intelligence


Minimum Experience: Over 2 years’ experience working in the automotive industry is a plus



Behavioural Competencies: 

  • Customer and quality focussed.
  • Good communication in English – oral and written.
  • Leadership & Influencing skills
  • Planning, organising, executing
  • Teamwork
  •  Excellent team building skills
  •  Demonstration of leadership qualities
  •  Excellent problem solving and analytical skills
  •  Ability to plan and organize effectively
  •  Ability to manage all tasks with proper communication.
  •  Good understanding of Microsoft Office, specifically Emails, Word and Excel.



We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.