Branch Incharge - Pre Delivery Inspection | Al-Futtaim Automotive | Global Aftersales

Job Requisition ID: 175973 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The Branch Incharge is responsible for overseeing the entire PDI operations, ensuring successful, timely, and cost effective processing of PDI and accessorizing activities. This role requires establishing a customer centric approach, optimizing productivity levels, and delivering cost efficiency for Al Futtaim Automotive Services. Success in this position is measured through financial performance objectives, process improvements, stakeholder management, and developing a high performing team aligned with Al Futtaim values.

What You Will Do:

• Establish and implement Multibrand Automotive Support Unit PDI strategy to enhance customer oriented processes, optimize productivity, and ensure cost efficiency.
• Implement Lean Production system methodology, including Takt time optimization and cost optimization.
• Create a PDI competence center to maximize customer satisfaction and optimize cost effectiveness and inventory levels.
• Drive efficiency and quality through systems, processes, and procedures improvement.
• Sustain and develop customer relationships through proactive communication and involvement.
• Collaborate with business owners to ensure effective project management within timelines and budget.
• Develop and implement a sound budget to meet financial performance objectives and manage PDI department's P&L.
• Track functional metrics to reduce expenses and enhance effectiveness, while controlling procurement costs.
• Adjust operational processes based on performance metrics to ensure continual improvement.
• Define and monitor facility performance metrics, ensuring 5S and Kaizen initiatives are implemented and sustained.
• Develop talent through coaching, individual development plans, and succession planning to achieve high engagement scores.

Required Skills To Be Successful:

• Strong focus on driving commercial results with measurable KPIs.
• Proven track record in delivering high-impact supply chain solutions.
• Ability to collaborate cross-functionally to achieve business objectives.
• Excellent analytical and problem-solving skills.

What Qualifies You For The Role:

• Graduate in Technical Degree (Engineering or Automotive equivalent).
• Postgraduate Diploma in Business Management is an advantage.
• Minimum 10 years of work experience in Automotive After Sales environment, with Distributor and OEM experience preferred.
• Proven experience in Kaizen, project management, supply chain planning, distribution, and analytics.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.