AF25920 - UAE National - Service Advisor | Al Futtaim Auto Centres | Dubai | UAE

Department: Al Futtaim Auto Centres - ALAC
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 05-Mar-2017
Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Automotive

Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing

Al-Futtaim Auto Centres

Al Futtaim Auto Center (ALAC) is part of the Al Futtaim's Automotive Division. ALAC has six divisions comprising of Body Centers – Toyota & Lexus within UAE, Fast Repair, Customs & Classics, Auto Equip, Tyre Zone and Fastfit. ALAC offers end to end solutions in aftersales for both business to business & retail customers.

About The Job: Service Advisors are the first contact in the Workshop for a customer and provides a window to the workshop.Job holder should be an image builder for the Service Department and present a picture of faith and confidence.The job would require you to Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS). You would also be required to Technically competent to understand the customer needs and requirements and accordingly raise Service Orders and advise customers on the required vital jobs. Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
About You:

Technically competent, with ability to understand customer needs and requirements and  provide established standards of Customer Service through diagnostic ability, assessment of repairs/maintenance and most importantly quality customer care.

You should have Strong analytical, communication and inter-personal skills with administrative competence vital for this role and Computer literate with a solid understanding of Microsoft applications.

Note: you will be required to attach the following: 1. Resume/CV
2. Passport-size photograph
 
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.