AF25915 - Operations Manager | Al Futtaim Logistics

Department: Al Futtaim Logistics
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 04-May-2017

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing

Al-Futtaim Logistics

Al Futtaim Logistics is the leading regional provider of world class Supply Chain Solutions rated among the top 5 Logistics companies in Middle East spread over 2 million sq. feet of existing warehousing and over 15 million sq. feet of existing open storage (auto/industrial) across the UAE. It also has a fleet strength of more than 500 vehicles, with operations in Gulf countries, Hong Kong and Singapore.

Our eMDedding in the Al Futtaim Group results in us providing wide ranging capabilities extending to:

  • Freight Forwarding and Customs Clearance
  • Warehousing and Contract Logistics
  • Goods Transportation and Distribution
  • People Transportation
About the Position:

We are currently looking to recruit an experienced Operations Manager to join our Local Services team within Al Futtaim Logistics.  The role will be based from our busy Jebel Ali site and will report into the General Manager - Freight.  The main purpose of this role is to effectively manage and lead the Local Services department operations activities and team members to ensure ongoing department profitability alongside ensuring all service levels to both internal and external customers are exceeded.

It is the responsibility of the Operations Manager - Local Services to manage and deliver the gross profit budgets of Local Services operations based in UAE Territory; the management and review of all processes and procedures within the department with a view to maximizing efficiencies and productivity; to develop and maintain high levels of staff morale and operational best practice; creation and maintenance of operational KPIs to measure performance and profitability of the business unit alongside collaboration with other departments within Freight and Relocations and also with other AFL verticals.

The Local Services department is responsible to provide an efficient and cost effective service to group and non group companies in relation to their international and domestic transportation requirements. Our core relationships are with all group divisions and non group companies that either import to or export from the UAE, Local Services and Multi Model Transports. Client retention is a priority for this role and therefore building and maintaining relationships is essential.  A requirement of this position is to report on performance therefore the role holder will consistently evaluate performance to optimise efforts and to identify areas for improvement.


About You:

To be considered for this role you will ideally be a graduate and will have a minimum of 10 years international Freight Forwarding experience specifically in Local Services. It is essential that you have a strong awareness of the Freight industry and an intimate understanding of all UAE Import, Export and Cross Border regulations. This role involves an element of local travel and therefore a driving licence is essential. You will act as the face of the company and therefore will have a proactive, professional and presentable nature.


Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.