AF25826 - Regional Manager | Al Futtaim Auto Centres

Department: Al Futtaim Auto Centres - ALAC
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 14-Mar-2017

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing

Al-Futtaim Auto Centres

Al Futtaim Auto Center (ALAC) is part of the Al Futtaim's Automotive Division. ALAC has six divisions comprising of Body Centers – Toyota & Lexus within UAE, Fast Repair, Customs & Classics, Auto Equip, Tyre Zone and Fastfit. ALAC offers end to end solutions in aftersales for both business to business & retail customers.

About the Position:

We are looking to recruit an experienced Regional Operations Manager to join the FastFit team within Al Futtaim Auto Centres (ALAC), based in Dubai.The main purpose of this role is to provide an excellent Aftersales service to customers, whilst ensuring the achievement of, or exceeding the location’s monthly / annual sales and profitability budget / target. The role holder will manage all FastFit locations and exercise control in all areas, facility, manpower and operations.

The Regional Operations Manager will be responsible for promoting a culture of excellent customer service whilst ensuring the achievement of regional sales and profitability targets; creating and implementing effective sales and operational strategies and lead regional direct sales personnel towards the achievement of national sales objectives; developing competencies and processes required to create an effective and efficient organization; providing leadership through effective communication, active coaching and development; ensuring effective hiring, training and individual development and retention plans are in place for direct reports and teams; providing supervision through thorough field visits, observations and measurement of results, which will be used for proactive development plans; proactively identify changes in the market, delivery systems, and competitive pressures to develop and modify sales strategies and tactics; preparing monthly, quarterly and annual sales forecasts; partner with peers within the Al-Futtaim Group and other group companies; establishing effective relationships and collaborations with other departments (Marketing, Finance, Customer Service, etc.) to address key business issues and opportunities; attend / hold meetings, seminars, and conferences as appropriate.

It is a requirement of the Regional Operations Manager to establish a real understanding of your teams strengths and weaknesses by leading from the front.

About You:

To be considered for this role you will ideally be a graduate and will have a minimum of 5 years’ experience in a Technical Training, Business Development or Sales role within the Aftersales arena of the Automotive industry.

It is essential that you have a strong commercial awareness of the Automotive Aftersales industry, it's products and services.  This role involves an element of local travel and therefore a driving licence is essential.

As prior sales experience is a requirement for this position it is expected that you will have strong negotiation skills along with the ability to communicate with clients and colleagues of varying levels.  You will act as the face of the company and therefore will have a proactive, professional and presentable nature.

Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.