AF25821 - Customer Relations Supervisor | DOMASCO | Doha, Qatar

Department: DOMASCO
Country: Qatar
Location: Doha | Qatar
Closing Date: 15-Mar-2017
Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Automotive

Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing

DOMASCO

Doha Marketing Services Company W.L.L

Formerly known as Hamad and Mohammed Al Futtaim Company, the group has been present in Qatar since 1965. The company evolved to its present form, a joint venture between the Al Futtaim Group and prominent Qatari shareholders, in 1995.

DOMASCO continues to be managed by Al Futtaim, one of the leading trading houses headquartered in the UAE with significant interests across the region in UAE, Qatar, Oman, Bahrain, Pakistan, Egypt, Sri Lanka and Singapore.

Our customers include a wide section of Qatar's multicultural population, blue chip international companies, local business houses, and high net worth individuals. We are customer-focused in the various channels we serve: retail, dealers, B2B, institution, fleet and projects.

With our people, brands, products, and services we touch Qatar's life daily.

About the Position:

This is an exciting opportunity for experienced Supervisor – Customer Relations Management to work with our team in Qatar and will be responsible to provide full support to Honda customers and build business relationships with our customers. 

The roles and responsibilities include, but not limited to, handling the initial customer complaints in coordination with Business Managers, monitor Call Centre activities, liaise with external Agency for Post-Service follow-up activity, share details & analysis of customer satisfaction surveys and supporting businesses for achieving the goal of becoming the “Best Automotive Service Provider in the Country”.

About You:

In order to apply for this role you should be a Degree or Diploma holder with proven technical understanding of automobiles with 3 - 6 years of relevant experience as a Customer service Agent in automotive, banking, finance or technical background with customer facing role in automotive industry

You will possess good command over English and Arabic languages, with sound technical knowledge of automobiles and strong negotiation and influencing skills.  Proficiency in MS Excel is a must. 

Note: you will be required to attach the following: 1. Resume/CV
 
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.