AF25812 - Operations Manager - Staff Transport | Al Futtaim Logistics

Department: Al Futtaim Logistics
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 11-May-2017

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing

Al-Futtaim Logistics

Al Futtaim Logistics is the leading regional provider of world class Supply Chain Solutions rated among the top 5 Logistics companies in Middle East spread over 2 million sq. feet of existing warehousing and over 15 million sq. feet of existing open storage (auto/industrial) across the UAE. It also has a fleet strength of more than 500 vehicles, with operations in Gulf countries, Hong Kong and Singapore.

Our eMDedding in the Al Futtaim Group results in us providing wide ranging capabilities extending to:

  • Freight Forwarding and Customs Clearance
  • Warehousing and Contract Logistics
  • Goods Transportation and Distribution
  • People Transportation
About the Position:

We are currently looking to recruit an experienced Operations Manager to join our Staff Transport team in Al Futtaim Logistics.  The role will be based in Abu Dhabi and will report into the General Manager - Staff Transport.  The main purpose of this role is to ensure cost effective, timely, safe and reliable staff transportation to internal, as well as external clients by the effective supervision of the Staff Transport Team (Drivers, Planners, Admin etc) and resources within the Business Unit.

It is the responsibility of the Operations Manager - Staff Transport to oversee all daily operational activities of the business unit, including resource        management staff, equipment, transport vehicles and  billing, in order to maximise the efficiency and service levels of the Staff Transport Operations department;  to manage the day-to-day liaison with key customer contacts to ensure that all queries and expectations of the customer are met whilst proactively informing the customer of expected issues before they occur by means of regular communication meetings and proposals and presentations to the customer or management to be made as necessary; to act as the singular point of contact to the customer for all operational and service levels issues, and, as a result, to be aware of and influence all aspects in the entire Staff Transport process; to actively participate in the daily planning of the Staff Transport Operations activities - understand and apply the corporate Vision and Mission statements to overall longer-term strategy, and manage the operations in line with, and in order to achieve all objectives of the annual business plan. Ensure that the operational strategy incorporates the growth and expectations of the customer. Accept full ownership of the operational aspects and deadlines.

A requirement of this position is to report on all KPIs therefore the role holder will be accountable to the customer for achieving all SLA agreed service levels.


About You:

To be considered for this role you will ideally be a graduate and will have a minimum of 3 years experience within an Operations role within the Logistics industry.


Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.