AF25772 - IKEA Food Team Leader | IKEA | Al Ain

Department: IKEA
Country: United Arab Emirates
Location: Al Ain | UAE
Closing Date: 13-May-2017

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


The foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE.

Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008.

In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region.

  • 837 stores in 18 countries
  • Occupies 5.6 million sq. ft. of retail space
  • 13,000 employees
  • Serves 30 million customers each year


IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.

At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!

Job Purpose:

To support my manager to fulfil the purpose of our function and the development of the IKEA business in the respective area of responsibility, such as production, the IKEA Restaurant, co-worker restaurant, Swedish Food Market, IKEA Bistro and IKEA Café. I strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return again and again.

I am line responsible during the work shift when the manager of the area is not present. I lead by example, but do not have any direct reports or conduct development talks. I spend at least 80% of my working time on the floor, listening, acting, helping and supporting customers and co-workers.


About the Job:


• I ensure our customers are always in focus and strive to make them smile. I meet and serve our customers showing empathy and care. I am willing to listen and support them with an attitude based on the IKEA values.

• I lead by example and am a good ambassador for the IKEA store in all contact with our customers, and I give them a good reason to return again and again.

• I always look at my store through the eyes of our customers and walk the store regularly. I have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants. I then take action based on their input.

• I take immediate action to meet the needs of customers and give input on how to continuously improve the meeting with them. I encourage my colleagues to do the same.

• I know about the services offered in my store and use this knowledge to help customers.

• I ensure our customers have a great shopping experience at all times throughout the day.



• I have an overview of the store business plan and IKEA Food action plans, and I contribute to my area’s action plan by supporting my manager in implementing it with the team.

• I secure an irresistible food offer by ensuring an attractive presentation and communication of the range.

• I am passionate about my products and actively learn about their content, origins and other benefits. I share this knowledge with my customers and colleagues.

• I know my top-selling products and 3 Aces and 1 King, and I ensure they are available and clearly communicated and displayed at all times.

• I work with my manager to actively contribute and support relevant marketing and in-store activities.

• I support my manager in implementing range changes in a simple and cost-conscious way.

• During unexpectedly quiet times I initiate commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity.

• I ensure my area is efficiently maintained as well as clean, organized, attractive and inviting to provide a positive customer experience.

• I use my local market awareness to give my manager input regarding range and pricing.



• I work with my manager to ensure all the co-workers in my area understand the IKEA Concept and key guidelines, as well as how these have an impact on their specific roles.

• I lead by example and support and coach my colleagues on the job so they can meet the needs of our customers and grow professionally.

• I work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.

• I take an active role in my team and co-operate when needed with colleagues in other parts of the store.

• I keep my colleagues informed so that they can perform their roles effectively. I pass on my knowledge to colleagues and encourage them to do the same.


Steering the business

• I contribute to making the IKEA store successful, high performing and capable of achieving sales growth.

• I work towards agreed goals and take appropriate action to ensure I meet them.

• I challenge costs by working in a lean, simple, cost-conscious way, using and sharing good examples and encouraging the team to discover smarter ways of working.



• I ensure that the IKEA Quality and Food Safety Policies and routines are followed.

• I report any food incident, or potential incident, through CASY and inform my manager. I contribute to creating a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions.

• I ensure there is the right number of co-workers in the right place at the right time to run my area successfully.

• I also work proactively to avoid bottlenecks and consistently improve customer satisfaction.

• I ensure the daily operational routines and actions set out by my manager for the area are implemented


About You:

Knowledge and previous experience

IKEA sales experience and knowledge of IKEA merchandising techniques.                                           

Experience of working in vibrant retail environment with proven track record

Experience of serving customers                                                                                                                                             

Experience of supervising and working in a team                                             

Experience of developing action plans

Experience of working with a KPI-driven action plan       


Common retail competence profile                                                                                                                       

Basic English communication skills

MS Office literate



• A person with the potential to become a store department head as the next step in an established career path that could lead to the position of Commercial Swedish Food Market & Bistro Manager, Kitchen Production Manager, Commercial Restaurant Manager, Shopkeeper or possibly as an alternative step in her/his chosen career development.

• Decision-making and problem-solving abilities with the drive to make things happen.

• Ability to prioritize and organize work.

• Takes responsibility and can delegate when necessary.

• Communicates well with others.


Note: you will be required to attach the following: 1. Resume/CV
2. Passport-size photograph
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.