AF25766 - Lease Coordinator | AVR | Doha, Qatar

Department: Al Futtaim Vehicle Rental - AVR
Country: Qatar
Location: Doha | Qatar
Closing Date: 10-Mar-2017

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing
About the Job:

We are currently looking to recruit a Lease Co-ordinator to work within our AVR operations, based in Doha, Qatar.

The primary focus of the role will be to ensure a high level of customer service/satisfaction and enhance the company brand/image and to ensure all Lease exchanges are met on a daily basis.

Your main duties and responsibilities will include:

  • Control Lease utilization to ensure all services exchanges are done in a timely manner to ensure an effective management of Lease financial budget.
  • Respond to all customer queries via telephone and emails ensuring prompt resolution to prevent further escalation
  • Ensure all vehicles are retrieved for passing and registration on an annual basis
  • Spot check all vehicles ensuring all point check has been adhered to
  • Day to day management of drivers ensuring all company policies procedures are adhered to
About You:

To apply for this role you should have the following skills, experiences and qualifications:


Minimum Qualifications and Knowledge    : Graduate and Management Diploma/ Degree

 Minimum Experience                                  : 2 yrs. experience leading a customer service/sales team,

                                                                     Handling Customer disputes/grievances and administrative              

                                                                      Routine/ people management, strong Administrative skills.                                          

 Job-Specific Skills                                         :   PC- literate: MS-Office

 Behavioural Competencies                           : Interpersonal Skills, Leadership Skills, Ability to work under        

                                                                       Pressure. Good Verbal & Written Communication, Decision

                                                                       Making Tact, Strong Administrative skills.

Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.