AF25764 - Senior Software Engineer – Genesys | Al Futtaim Technologies | Dubai, U.A.E.

Department: ICT Technical Services
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 28-Feb-2017

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


Al Futtaim Technologies is one of the leading Systems Integrator in Middle East and Lower Gulf, with offices in UAE, Qatar, KSA and Pakistan. Founded more than 2-decades ago the company has transformed multidimensional from being a basic IT service provider to be an major ICT player servicing the customers in the area of IP Telephony, Data Networking, Contact Center, Business Applications, Infrastructure, professional audio visual, Public Address, IPCCTV, Access Control, IPTV, SMATV and Parking Management solutions. Yet another transformation took place in 2010 when company created 'Energy Management' SBU as a response to the growing need for technologically advanced solutions to effectively manage energy whilst making energy conservation affordable and easy.

Al Futtaim Technologies possesses the breadth of experience, the pool of expertise and the financial backing to assume a leading role (as vendor) in a complex and challenging customer environment. We aim to differentiate ourselves on the basis of accomplishment; best practices an unparalleled level of customer service. Al Futtaim Technologies executes its business strategy by integrating broad knowledge and experience in 'ICT & ELV' consulting, designing the solution mapping with best breed of products, project management and after sales support. This allows Al Futtaim Technologies to consistently deliver efficient, quality driven solutions and services to its customer and ensures it delivers services with optimal efficiency. Acknowledged as the UAE market leader in converged systems integration; the rich experience of multiple systems knowledge and skills we are poised to deliver complete energy efficient solutions to our customers. Al Futtaim Technologies is backed by Al Futtaim Group that has achieved satisfying results with almost every business unit with more than expected growth. The reason for significant growth is 'Customer Focus' a key mantra across all business units. We believe in the dedication towards providing highest of services has yielded in well-known customer referrals and retention.

ICT Technical Services

Al-Futtaim Technologies, as both system integrator and business solution provider, boasts a highly skilled and professional workforce with many years of coMDined experience. Our strengths encompass our people, world-class products and services that we offer. These products range from Alcatel-Lucent Voice and Data Solutions to Panasonic Audio-Visual &Broadcasting Solutions, Microsoft Business Solutions to HP Servers and Storage amongst others. Our services include consulting, design and deployment of infrastructure, voice and data solutions, audio-visual solutions and business applications.

About the role:

 An exciting opportunity is opened for an experienced Senior Software Engineer - Genesys within Al Futtaim Technologies. As a part of the Technical Services Team with Al Futtaim Technologies you will be responsible for but not limited to IVR Development, .Net Development, Genesys Support. Develop Genesys IVR in Genesys Composer 8.x. Integrate applications with backend system using web services, SSL certificates etc. Genesys customization using SDKs. Develop reports in window based, web based applications and Crystal Reports. Responsible for requirement gathering, development and testing. Interact with customers in on-site. Provide support for project implementation & documentation. Deliver trainings to customers on system usage. Prioritize workload to maximize productivity and minimize customer downtime.

Your role will be based in Dubai. You will report into the Program Manager.

Al Futtaim boasts of a supportive work environment, where all employees support each other in helping achieve & exceed division goals. In turn Al Futtaim is committed to developing employees through its learning and development programmes and internal opportunities.




About you:

To be considered for this exciting role, you should have a Bachelor’s Degree specialised in / IT / Computer Science. Genesys Certified Professional certification with minimum 3 modules is an asset. 

You should have minimum 5+ years of experience in Genesys Composer 8.x Java / .Net Development, Genesys SDK and CTI with on-site experience. Exposure on Genesys platform (Inbound/Outbound/Social Media/ Multimedia) is preferred. Ideally have knowledge/experience about middle east market environment. Experience of working in a multinational and multicultural environment is an asset. 

Expert level of technical experience in IVR Development in Genesys Composer 8.x, development of Routing Strategy in IRD. Should have strong knowledge in .Net or Java and PL/SQL. Strong knowledge Genesys customization using SDKs. Experience in customizing IWS and GAD. Should have experience in Windows and Web based, Web Service applications. Good knowledge in Crystal Reports. Working experience with Web services, Stored Procedures, SSL Certificates. Integration experience in banking sectors. Preference will be given to banking related experience. Good Knowledge in Genesys CTI Framework. Willing to learn and work on new modules/technology RDBMS: MSSQL, Oracle. Experience of working in a multinational and multicultural environment is an asset.

Along with previous experience you must have a strong work ethic, competitive drive and entrepreneurial spirit. Working knowledge of ERP / CRM systems preferably on SAP. Strong knowledge of MS office especially in Excel. Should have previous exposure on back office Commercial activities preferably within UAE / Middle East environment. Good communication skills, both written and verbal. Should have UAE valid Driving License. To be successful in this role, you must be commercially aware and have knowledge and understanding of industry trends and technical innovations and their impact on managing customer business requirements. Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology. An excellent customer service attitude and the ability to interact with customers in a professional manner are required.

Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.