Facilities management is the integration of processes within the organisation to maintain and develop the required services standard which support and improve the effectiveness of the assets and their primary activities. The Facilities Manager GM (FMGM) is involved in both strategic planning and day-to-day operations, in relation to buildings, premises, infrastructure and the business operational requirements.
Al Futtaim Group Real Estate (AFGRE) would like to bring a dynamic General FMGM who will be responsible for providing, maintaining and developing a multitude of services including security and health & safety. Such services range from property strategy, building, infrastructure and facilities maintenance, space management, communications, administration and contract management for a number of outsourced engineering, maintenance and cleaning service providers.
The FMGM also has to develop and maintain standard operating procedures, emergency response plans, preventive and predictive maintenance programmes and all technical documentation.
The key responsibilities of the role include:
Assess the current condition of electrical, air conditioning, plumbing and other essential facilities and equipment.
Planning for future development in line with strategic business objectives.
Managing and leading change to ensure minimum disruption to facilities and core activities
Ensure the buildings and Facilities meets health and safety requirements.
Recruiting facilities service staff and training them appropriately to ensure competent work output through the Al Futtaim Training Centre and external sources.
Develop staff development programs such as skills enhancement trainings and sessions.
Evaluate the work quality of his staff and other subordinates.
Participate in the development of policies and procedures that affect the use of supplies and facilities.
Initiate interventions to solve problems in the facilities.
Ensure the safety of the building or establishment from fire, flood and other hazards.
Manage the service in accordance with the SLA and KPI to ensure satisfaction to all customers.
Prepare pertinent records and reports for the safety service division of the institution.
Maintain accurate records of the condition of the equipment and other systems in the building.
Create a schedule of regular evaluation of the facilities.
Create monitoring systems or programs in the institution to detect problems as early as possible. To be coordinated with the Command Control Centre (CCC).
Fully manage the operation of the Command Control Centre (CCC).
Responsible for maintaining customer relationships by being available in person and by other means
Promptly intervene, reorganise, sustainably rectify and confirm satisfaction of customers when unresolved FM issues arise.