AF25682 - Aftersales Business Development Executive | Automall

Department: Automall
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 13-Feb-2017

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing

Al-Futtaim Automall

Al-Futtaim Automall is the Used Car Division of the Al-Futtaim Group and has been developed following extensive customer research, using worldwide best practices with the addition of market-leading customer service. Al Futtaim Automall is the largest and most trusted used vehicle retailer in the region for over a decade.

About the Position:

As an Aftersales Business Development Manager you will be responsible to drive and develop Commercial Vehicles Service business by acquiring service contracts from customers as well as maintaining the existing customer base thereby renewing the service contracts that are due.

Your key responsibilities will be but not be limited to:

  • Maintain an active customer profile database to ensure all relevant details are up to date when required for analysis or campaigns
  • Conduct regular customer/field visits to assess business requirements and maintain healthy relationships to ensure top customer satisfaction levels
  • Achieve/Exceed monthly/annual sales target while maximizing the profitability by focusing on net sales.
  • Submission of daily call reports indicating the daily visits made to existing customers and new customers
  • To ensure that Monthly over dues are not more than agreed Target
  • Oversee the expansion of Accessories in line with the Aftersales Growth margins while anticipating our competitor's initiatives and increasing the value chain

About You:

Minimum Qualifications and Knowledge:

  • Graduate in any discipline (Business development and knowledge of Automobile Aftersales business)

     Relevant diploma / industry qualification will be of added advantage

Minimum Experience:

  • 2-3 years automotive experience in sales (parts or service), ideally field sales experience
  •  5 years in field of Aftersales in the Automotive industry, out of which at least 3 years in a Service Marketing or Business Development role 

  • Job-Specific Skills:

  •  Good communicator in English; Arabic an advantage
  •  UAE’s valid Driver’s License

  •  Relationship management skills

  •  Customer service and target oriented

  •  Strong negotiations skills

  •  Leadership, Aftersales Problem solving, Solutions-driven approach

Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.