AF25616 - Regional Operations Manager| Homeworks | Riyadh | KSA

Department: Homeworks
Country: Saudi Arabia
Location: Riyadh | Saudi Arabia
Closing Date: 30-Mar-2017

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


The foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE.

Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008.

In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region.

  • 837 stores in 18 countries
  • Occupies 5.6 million sq. ft. of retail space
  • 13,000 employees
  • Serves 30 million customers each year
About the Business:

One of the companies bearing Al-Futtaim name is Homeworks.

“homeworks”, is Al Futtaim's newest home improvement and lifestyle brand. It will launch in the Kingdom of Saudi Arabia in 2016 and will provide a vast selection of DIY & Hardware as well as Home & Garden products ranging from Outdoor Furniture & BBQ’s, Power Tools, Hand Tools, Gardening Accessories & Equipment, to Bathroom and Kitchenware, Housewares, Paint and Accessories, Plants and much more...

There will be a wide range of trusted, world renowned and exclusive brands represented all under one roof. Our knowledgeable store associates, including product experts, will be trained to assist in every way to ensure that all of our customers have an amazing shopping experience and leave the store satisfied.


About the Job:

You are responsible for:


  • The main purpose of the Regional Store Operations Manager is to:


    •             Manage the execution of all projects within the remit of ‘Store Operations’ (sales; store layout and design; customer service; overall operations; store finance; store hr; store logistics; coffee shop; all concessions, health & safety, maintenance contracts, maintenance and asset procurement and security).

    •             Formulate strategies, objectives and targets to maximize the ROI and ensure that consistent (best practice) business practices are in place

    •             Manage Operations for Homeworks KSA  and ensure that all methods of store operations are standard

    •             Manage the team to ensure that all work/policies and procedures in all Homeworks KSA  stores is carried out effectively to ensure the smooth running of the store

    •             Implementation of promotional/seasonal strategy across all stores




  • To work with the expansion teams and ensure sign off of handed over areas 
  • To help find and set up new suppliers and routines for new stores 
  • To ensure that the stores are clean. To use checklists and audits to improve performance. 
  • To ensure that the store maintenance is kept up to date: use best practices between stores 
  • To re-negotiate all store contracts, with the Operations managers in the other Alfuttaim Homeworks stores and to use central suppliers where possible 
  • To ensure that all capex and store maintenance costs are accurately budgeted for and the costs controlled on an on-going basis. 
  • Drive performance through KPI’S, meetings and regular update meetings. Share benchmarks between stores 
  • To stay in touch with new market related tools linked to Cleaning in stores


  • To work with the expansion teams and ensure sign off of handed over areas for H&S 
  • To ensure that the stores are safe for visitors and customers at all times;- before and after trade, day and night time 
  • To audit the store teams on the evacuation processes, codes and other emergency information. To plan and take corrective action based on the  findings 
  • To follow up on plans for evacuations, generator tests and power failure simulations;- To implement processes and actions to ensure store safety 
  • To review and change current processes where needed to enhance store safety: checklists, etc. Use common practices between stores 
  • To visit the stores during the night shift operation and carry out the same action and audits as in the day. Ensure store safety at night 
  • Involvement in crisis management routines and manual documentation 
  • To stay in touch with new market related tools linked to H&S in stores


  • To carry out audits on the external guarding supplier, using sec checks and audits 
  • Drive performance through KPI’S, meetings and regular update meetings 
  • To ensure a well-trained security workforce on Homeworks store evacuations and their role, customer service and general SOPS. 
  • To assist during the planning process of security related measures to ensure the store is safe. Scanners/Xray machines etc 
  • To stay in touch with new market related tools linked to security in stores


  • To have a succession planning process in place for the CR department 
  • To be able to work with and lead the store operations  managers from a daily standard of performance to a strategic planning process 
  • To build and maintain a close understanding with the Regional Customer Relations and Operations Managers and store management team 
  • To plan and carry out matrix meetings with the store ops managers on a monthly basis

Store facilities management


  • To have a clear understanding of all facilities management within the stores;- Fire systems, water pumps, sprinkler leaks etc 
  • To improve the standards and working methods, reduce costs, etc by having an active role in all external supplier routines

Store Operations:

  • To ensure that the store duty managers routines are updated, implemented and follow up regularly 
  • To be the owner of the store duty manager checklist and duty manager routines 
  • To carry out audits and reviews of the duty manager processes; Feedback to the store managers 
  • To schedule and carry out peak day reviews. Share feedback between stores.
  • To assist the regional CR manager and store team plan the yearly business plan and to follow up on where we are and to make recommendations where required.
About You:

Minimum Qualifications and Knowledge:   University Graduate.

Minimum Experience:  5 to 7 years in operations or facilities management with at least 5 years in a management capacity.                                           

Job-Specific Skills:   Strategic Planning and Analytical Skills, Effective Communication, and strong leadership skills. Retail background

Behavioural Competencies:  Business Acumen, Problem Solving, Confident, Leadership Skills & Strategic Thinking.

Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.