AF25559 - Technical Support Manager | Al Futtaim Auto Centres

Department: Al Futtaim Auto Centres - ALAC
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 01-Feb-2017

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing

Al-Futtaim Auto Centres

Al Futtaim Auto Center (ALAC) is part of the Al Futtaim's Automotive Division. ALAC has six divisions comprising of Body Centers – Toyota & Lexus within UAE, Fast Repair, Customs & Classics, Auto Equip, Tyre Zone and Fastfit. ALAC offers end to end solutions in aftersales for both business to business & retail customers.

About the Position:

We are currently looking to recruit an experienced Technical Support Manager to join our ERAS (Lotus, Caterham, Morgan and Classic car) Workshop team within Al Futtaim Auto Centres (ALAC). The role will be based from our Dubai site and will report into the Bodyshop Operations Manager.  

It is the responsibility of the Technical Support Manager to troubleshoot all aspects of modern high performance motor vehicles and diagnose and repair problems quickly and accurately using testers, and diagnostic codes; to distinguish different types of NVH and drivability issues and diagnose and repair them properly alongside gathering and presenting technical information to be part of feedback to principles.

About You:

To be considered for this role you will ideally be a graduate and will have a minimum of 5 years’ experience in a Workshop Management position within the Automotive industry. Experience with Classic Cars  and Restorations are preferential. It is essential that you posses a full complement of Mechanical and Electrical skills to handle all workshop repair operations including Servicing / PDI / general mechanical repairs / electrical testing and repair / strip and rebuild of bodywork. 

You will act as the face of the company and therefore will have a proactive, professional and presentable nature. This role involves an element of local travel and therefore a driving licence is essential.

Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.