AF25485 - Business Analyst - Business Navigator | IKEA | Dubai Festival City

Department: IKEA
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 26-Jan-2017

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


The foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE.

Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008.

In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region.

  • 837 stores in 18 countries
  • Occupies 5.6 million sq. ft. of retail space
  • 13,000 employees
  • Serves 30 million customers each year


IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.

At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!

Job Purpose:

You will navigate the growth of IKEA and steer the business towards sustained long term profitability by:

  • Being driven by IKEA business IKEA, culture and values, with focus on sustainable profitability
  • Being a proactive trustworthy partner taking multi-dimensional view in becoming the leader in life at home
  • Identify and evaluate business opportunities to enable IKEA organizations to make optimum decisions
  • Initiating and supporting the development of new ways of working, with focus on simplicity
  • Providing relevant and user friendly business information standardized for all IKEA organization
  • Being custodian of Al Futtaim groups policies and procedures and guide store team to mitigate business risks
You will use the IKEA knowledge and the local market to work together with the Store Management team members in an inspiring, supportive and challenging way, so as to steer the Store towards growth, optimal performance and sustained long term profitability, in line with the IKEA objectives and values.
About the Job:


Manage and control the cash office functions and ensure daily/ weekly and monthly routines are followed.
Audit measures to make sure that daily reconciliation of collections are true and fair in all aspects.
Audit the cash in the Business Navigation department.
Accountable for the following – Not exclusive, however a priority;
Daily reconciliation of store takings & reporting
Forex reconciliation and monitoring of exchange rates
Cheques collection and control
Tally of safe fund daily
Credit Card reconciliation
Gift Vouchers redemption and reconciliation
Banking of the various tender types
Store Petty Cash


Manage and control all TT types and ensure audit compliance on stock movement
Achieve recovery index goals while minimizing recovery stocks
Analyse increase in inventory stock movement and discuss with store management ways to optimize
Optimize discounts in As-Is department to maintain balance between stock and recovery index.


Ensure that accurate reports are provided to the Store/ Regional Office Management consistently to meet reporting deadlines.
Coordinate preparation of Store KPI’s for store and regional management analysis and actions.
Analyse and discuss individual department KPI with department ; agree and follow up on action plans


Follow up on previous audit reports, checking implementation of audit recommendations (including documentations).
Support the Regional Office in creating, amending SOPs based on improving the operational efficiencies, but without compromising on the operational standards.
Maintain store SOP library ( Digital and physical) for store team access as necessary
Ensure total compliance of IKEA and Al Futtaim policies
Continue to investigate areas of the Store that could lead to possible stock losses and fraud if routines are not updated and communicated.
Show a proactive approach by using information from Co-workers/ meetings etc. to assess areas where possible stock losses and fraud could be found.
Lead investigations related to fraud /stock loss


Responsible to coordinate preparation with store team
Store sales tree: Daily, weekly, monthly & yearly
Budgeting and forecasting : , mid-month flash ,monthly ,quarterly , yearly, and 5/10 year
Store Business yearly business plan
CAPEX plan and execution
Analyse & discuss store P&L performance with store team and follow up on discussed action plan.
Understand and help the Store Manager to control expenses in the P&L for the Store and identify areas of opportunities and highlight out of line situations.
Ensure that all administration routines are followed throughout the Store and show a proactive approach in suggesting checks and corrections in the store operational processes.
Work with department head to in vendor/supplier selection process to ensure best possible service at lower cost.
Accountable for preparation ROI for all activities and investment in coordination with store team. Follow- up

About You:

Communication skills

  • Must have excellent Communication skills
  • Must be able to share their knowledge and learning
  • Must have the ability to build working relationships
  • Must be able to speak and understand English


Leadership skills

  • Must have excellent training skills
  • Must have proven leadership abilities and lead by example
  • Must have the ability to bring out the best in C0-workers and to motivate and develop the organisation
  • Must have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of Co-workers and visitors

Note: you will be required to attach the following: 1. Resume/CV
2. Passport-size photograph
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.