AF25458 - Kitchen Specialist | IKEA | YAS Island, Abu Dhabi

Department: IKEA
Country: United Arab Emirates
Location: Abu Dhabi | UAE
Closing Date: 08-Feb-2017
Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Retail

The foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE.

Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008.

In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region.

  • 837 stores in 18 countries
  • Occupies 5.6 million sq. ft. of retail space
  • 13,000 employees
  • Serves 30 million customers each year

IKEA

IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.

At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!

About the Business:

One of the companies bearing Al-Futtaim name is IKEA.

IKEA is the world’s largest home furnishings store, founded in Sweden over 60 years ago. At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA “creating a better everyday life for the many” isn’t only our vision, it’s our way of life!

Job Purpose:

Manage the kitchen department for an IKEA Store and ensure that all operational objectives are delivered taking into account quality, quantity and cost through development and execution of tactical and operational initiatives. Also, make appropriate business recommendations based on the analysis of daily/ monthly KPI’s. Finally support the sales departments ensuring that customers are provided with the highest possible service level (in line with IKEA standards) to achieve the pre-defined yearly sales targets.

Key Accountabilities:

Commercial

  • Conduct surveys to gauge the in store customer shopping experience and external competitor monitoring to recommend strategies that fill any gaps in the market.
  • Schedule Customer appointments. Monitor and keep track of all customer appointments to ensure the highest possible service levels on waiting times for customers.
  • Liaise and follow up with Range department. Track stock levels (Overstock / Outgoing / Concrete and Ageing stock) and make recommendations to the range department on order quantities required to achieve the sales targets.
  • Liaise with Home delivery and assembly. Audit all kitchen designs with the home delivery and assembly teams and the kitchen designers before dispatching stocks to the customer`s home. Arrange for home visits and conduct follow up on all kitchen jobs.

People

  • Staff training and development. Ascertain that all staff is competently trained on the design system (IHP 2) and the kitchen range (NAVISION) and receive adequate development support to secure the store performance and succession needs.
  • Manpower planning. Prepare plans, set productivities and supervise the kitchen designers to ensure highest levels of work efficiency within the budgeted productivities, motivation and control all the budgeted cost.

  • Scheduling for the kitchen department. Create and submit all schedules for the kitchen designers based on the coverage needed for peak and non peak sales day. Plan annual leave for the designers based on the commercial calendar.

Financial

  • Prepare annual business plan and budget for the kitchen department (i.e workforce, budgets) and management information provided to support appropriate business decisions.
  • Review and monitor daily and monthly KPIs and analyse reports on various measurable factors against benchmarked figures (i.e. reports relating to stock levels, stock ageing, top sellers, service levels with regards to stock availability, range analysis, manpower productivity, etc). Working with the team to create meaningful actions to achieve agreed goals
  • Controlling costs through working in a lean, simple, cost-conscious way using good examples and solutions, and encouraging the team and colleagues to discover more effective ways of working.
Qualifications, Skills & Experience:

Minimum Qualifications and Knowledge:

High School/Trade School Graduate.

Minimum Experience:

3 to 5 years in a similar role.                                           

Job-Specific Skills:

Strategic Planning and Analytical Skills, Effective Communication, Excel competence.  

Behavioural Competencies :

Interpersonal Skills, Business Acumen, Problem Solving, Confident, Leadership Skills and Strategic Thinking.

Note: you will be required to attach the following: 1. Resume/CV
 
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.