AF25428 - Driver | Hertz

Department: Hertz
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 14-Feb-2017
Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Automotive

Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing

Hertz

Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world. The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE. Hertz has the largest purpose built rental facility in the Middle East, the largest airport counter in Dubai and the youngest fleet in the market. The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.

About the Position:

As part of our Rental Team, you will be responsible in handling vehicle delivery, exchanges and transfers. You will be part of our Hertz operations based in Dubai.

The key accountabilities for the role are:

  • Vehicle check in and check out - Ensures that the vehicle change over report is properly filled out by properly recording any additional damages. Ensures that the Drivers Log Sheet is updated with each check out/check in transaction.
  • Rental Vehicle Delivery - Ensures that the vehicle is properly checked on site before delivery. Maintains proper record of the registration number and check out KMS on the Vehicle damage report. Gets proper acknowledgement from the customer on the Vehicle Delivery note. Maintains proper record of the delivery on the Drivers Log sheet. 
  • Vehicle collection on Rental agreement - Ensures that all damages along with the check in KM are properly recorded on the Collection report. Gets proper acknowledgement from the customer on the collection report. Ensure all policies and procedures are strictly adhered to ensure customer satisfaction. Where required customer challenges are escalated to the coordinator/CSR as per process agreed. Maintains proper record of the collection on the Drivers Log Sheet.
  • Customer complaints and resolution - Ensure all policies and procedures are strictly adhered to ensure customer satisfaction. Where required customer challenges are escalated to the coordinator/CSR as per process agreed.
  • Grooming and Al-Futtaim way behavior - Shows up to work in proper uniform as per agreed uniform policy and is properly groomed. Ensures strict compliance to the set AF Way behaviours.
About You:

You should have at least a minimum of 2 years’ experience as a driver preferably in an automotive company. At least a High school graduate who has knowledge and expertise in defensive driving and vehicle operations. You should have excellent communication skills, a good listener and good knowledge of UAE roads.

You should also be able to display customer focus with the ability to demonstrate a positive, enthusiastic and friendly attitude while being able to deal with the customers.

Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.

Note: you will be required to attach the following: 1. Resume/CV
2. Passport-size photograph
3. Driving license
 
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.