AF25414 - Contact Centre Agent (x4) | Al Futtaim Honda

Department: Honda
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 18-Jan-2017

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing


Al-Futtaim Honda, part of the Automotive Division of Al-Futtaim Group, is the sole distributor for Honda vehicles, pre-owned cars, motorcycles, marine engines, power products and parts. Recognized as one of the largest independent Honda distribution companies in the world.

Al-Futtaim Honda is supported by a network of 10 modern showrooms and 11 aftersales facilities located across the UAE. The flagship Honda Dubai Festival City showroom was officially confirmed by Honda as the largest Honda showroom in the world.

About the Position:

We are currently looking for experienced Contact Center Agents to join our Honda Contact Center team in Dubai. Our Contact Center Agent is the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively resolving customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

Reporting directly to the Senior Team Leader, you will be responsible for handling / managing all customers’ calls/transactions on all areas of operations and relevant departments in a timely, courteous and professional manner. You are in charge in identifying customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. You will build sustainable relationships and engage customers by taking the extra mile and keep records of all conversations in our call center database in a comprehensible way.

It is also part of your role to work on other related process or Ad-hoc call center projects during work hours and adhering and consistently achieving process KPIs.

You will also be required to work on rotational shifts as part of the 24/7 operations.

About You:

To be considered for this exciting opportunity, you must have a Bachelor’s Degree with 2 years’ experience in customer services front-end or contact center environment, preferably within Automotive, Retail or Telecom industries. Working knowledge of MS Office applications specifically MS Excel is required and, CRM system exposure would be an added advantage. You must also possess excellent and effective communication skills, customer orientation, good interpersonal and rapport building capabilities.

Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.

Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.