AF25390 - Manager - Business Solutions | Al Futtaim Finance

Department: Al Futtaim Finance
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 05-Jan-2017

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing

Al-Futtaim Finance

Al Futtaim Finance (AFF), a Central Bank of UAE regulated entity, is a wholly owned subsidiary company of the Al-Futtaim Group, the leading business conglomerate of UAE. AFF specializes in providing a range of innovative consumer finance products to customers across the UAE.

About the role:

The job holder will be responsible to interact with the business users and provide IT based solution to business and support on resolving functional queries, clarifications and analysing issues to quantify business impact in terms of financials and controls. He/She will participate in new/major initiatives and enhancements including facilitating test strategy, scenarios and UAT co-ordination.


  • Single Point of contact for all operational issues pertaining to user/front end systems and business analytics
  • Experience in analysing and documenting complex business processes for writing requirements, specifications for Information Systems.
  • Agree and managing Service Level  agreements, monitoring service level performance, reporting service level performance, conducting service reviews and provide process and service improvements
  • Conceptualisation and development of custom tools & MIS systems/solutions that are designed to meet the needs of organization by following the defined product development life cycle and methodology outlined by the business


About You:

  • Knowledge of Project management, ITSM and various ITIL tools with end to end experience of the project lifecycle.
  • Participation in customer engagement management with proven experience interacting directly with end users
  • 8 to 10 years’ experience in IT field – Design & Development in BI environment of which 3 year in Banking/financial services.
  • Experience with database management and design coupled with a solid understanding of business intelligence architecture as well as a sound knowledge of Business Intelligence Core Tools, preferably SAP/Business Objects is essential.
  • Information Seeking, Analytical Thinking, Innovation, Flexibility, Integrity.
  • Preferably graduate with relevant education qualifications.
  • Note: you will be required to attach the following: 1. Resume/CV
    Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.