AF25339 - eCommerce Logistics Manager | eCommerce | Retail | Dubai

Department: E-Commerce
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 23-Jan-2017

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


The foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE.

Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008.

In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region.

  • 837 stores in 18 countries
  • Occupies 5.6 million sq. ft. of retail space
  • 13,000 employees
  • Serves 30 million customers each year
About the Position:

A logistics Manager is responsible for overseeing all aspects of the logistics process, is responsible for coordinating the shipping and receiving of finished consignment from the supplier to the warehouse, and the delivery of packages to the assigned route, as well as handling all special projects and communication with internal and external customers.
The main purpose of the role is to monitor and oversee the picking and packing of eCommerce orders in the Distribution Centre, together with returns handling, refurbishment and stock management.

This position manages day to day problem resolution alongside instigating and delivering changes to drive continuous improvement in efficiencies.

• To review volumes and DC capacity planning - both in despatch and stockholding.
• Management of 'ad hoc' projects – review and agree requirements and assess impact on the operation.
• Develop knowledge and awareness of competitors' fulfillment operations.
• Maintain & improve quality through knowledge sharing and best practice ensuring consistency.
• Manage residual stock and returns.
• Attend/support with monthly eCommerce meetings.
• Ensure contingency plans are in place to account for unforeseen circumstances and special event planning.
• Facilitate relationship between DC and Customer Contact Centre to enable robust communication of issues and reduce inbound contacts.
• Support the development of a strategic vision for eCommerce fulfilment.
• Develop initiatives to improve speed, efficiency and the quality of current process.
• Regular communication with eCommerce teams, Brand Logistics, IT and Customer Care.

About You:

Broad knowledge within supply chain and logistics – Internet supply chain experience advantageous
• Understanding of operational processes and ability to quickly understand warehouse systems
• Excellent analysis and interpretive skills with high attention to detail
• Communication and relationship management skills
• Team management skills
• A strong influencer
• Well organised and a prolific multi-tasker
• Flexible and adaptable
• IT literate with good working knowledge of Word and Excel
• Ability to work independently, multi-task, and thrive in a fast-paced, start-up environment.
• Proven track for success and desire for growth.
• Should have a passion for the Internet and should have an interest to stay updated on the latest online developments. 
• Good customer service skills are also an advantage. Should also be able to work in a fast-paced technological environment.

Job Requirements:
• Bachelor's degree in Business /Logistics discipline preferred.
• Minimum 7 years of experience in logistic/warehouse
• Must have strong MS Office skills: Word, Excel, and Outlook.

Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.