AF25264 - Facilities / Operations Manager | IKEA - Doha Festival City | Doha, Qatar

Department: IKEA
Country: Qatar
Location: Doha | Qatar
Closing Date: 28-Feb-2017

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


The foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE.

Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008.

In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region.

  • 837 stores in 18 countries
  • Occupies 5.6 million sq. ft. of retail space
  • 13,000 employees
  • Serves 30 million customers each year


IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.

At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!

About the Job:

We are currently looking for Operations / Facilities Manager reporting to the Store Manager for our in Doha, Qatar. You will ensure that the store building and all technical areas of the store are regularly maintained to provide a safe, clean and functional environment.

Other key responsibilities include;

SISAN (store in shape as new)

  • To ensure that the store is clean – all customer areas, offices, and other non-customer facing departments

  • To ensure that the store maintenance is kept up to date and a weekly/monthly and annual maintenance plan is in place, which is followed

  • To re-negotiate all store contracts, with the Operations managers in the other Alfuttaim IKEA stores and to use central suppliers where possible

  • To ensure that all capex and store maintenance costs are accurately budgeted for and the costs controlled on an on-going basis.

  • To carry out audits on the external cleaning supplier, using checks and audits

  • Drive performance through KPI’S, meetings and regular update meetings

  • To ensure a well-trained cleaning workforce on IKEA store evacuations and their role, customer service and general SOPS.

    Health & Safety

  • To ensure that the store is safe for visitors and customers at all times;- before and after trade, day and night time

  • To train and audit the store teams on the evacuation processes, codes and other emergency information. To plan and take corrective action based on the findings

  • To schedule and action yearly plans for evacuations, generator tests and power failure simulations;- To implement processes and actions to ensure store safety

  • To review and change current processes where needed to enhance store safety: checklists, etc

  • To visit the store during the nightshift operation and carry out the same action and audits as in the day. Ensure store safety at night

  • Involvement in crisis management routines and manual documentation

  • To ensure all external suppliers working in IKEA are aware of Evacuation procedures and H&S requirements whilst working in our stores

  • Ensure sufficient fire marshals/first aiders are on duty at all times and that there is a calendar for regular refresher training


  • To carry out audits on the external guarding supplier, using sec checks and audits

  • Drive performance through KPI’S, meetings and regular update meetings

  • To ensure a well-trained security workforce on IKEA store evacuations and their role, customer service and general SOPS.


  • To have a succession planning process in place for the CR and operations department

  • To be able to work with and lead your team from a daily and strategic planning process

  • To build and maintain a close understanding with the Regional Customer Relations and Operations Manager

    Store facilities management

  • To have a clear understanding of all facilities management within the store and to be able to react in the event of an emergency situation;- Fire systems, water pumps, sprinkler leaks etc

  • To improve the standards and working methods, reduce costs, etc by having an active role in all external supplier routines


    Store Operations:

  • To ensure that the store duty managers are well trained in the event of a store emergency

  • To be the owner of the store duty manager checklist and duty manager routines

  • To assist with the store duty manager training day

  • To carry out audits and reviews of the duty manager processes; Feedback to the store manager

  • To plan and regularly update the peak day planning file

  • To schedule and carry out peak day reviews

  • To carry out regular audits on SOPS. Realignment when needed

  • To assist the regional and store team plan the yearly business plan and to follow up on where we are and to make recommendations where required.

About You:

Ideally you will have 5-7 years' experience with a facilities management role. Experience in a management role would be an advantage.

Strategic planning, effective communication and strong leadership skills will help you to succeed in this role. Retail background is a must.

Business Acumen, Problem Solving, Confident, Leadership Skills and Strategic Thinking are highly desired behavioral competencies.

Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.