AF25150 - Account Manager | Orient (Atradius)

Department: Insurance
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 04-Jan-2017

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

About the business:

Orient Insurance PJSC an Al-Futtaim group company, is a UAE based insurance company headquartered in Dubai. The company is currently present in seven countries in the Middle East and South East Asia.

Orient has an "A" rating from both Standard and Poor's and A.M. Best. The company is also accredited with ISO 9001 Quality Management Certification.  Orient is founded on a well-structured transparent corporate culture, highly professional standards, clear strategy and employee engagement.


Duties and Responsibilities::

Functional Description


Responsible for ensuring client retention and developing the existing customer portfolio with the aim of maximizing customer profitability. Actively involved in the management of customer portfolios. Responsible for risk management and a as key customer interface for the Company. The level of client support is segmented in accordance with the client service required profitability and potential. Key aspects are product delivery, risk management and profitability.

Key Deliverables


Account/Relationship Management

  • Achieve qualitative and quantitative targets.
  • Generate revenue through organic growth of the existing client portfolio


  • Provide customer service and support


  • Manage and support broker/agents relationships


  • Retention of existing customer relations and business with the aim of maximizing income growth


  • Identify and support development of business opportunities for additional sales of services and products


  • Work closely with the Regional Headquarters and Global offices


  • Establish / recommend policy terms and conditions (including pricing and risk assessment) to ensure profitability of portfolios: negotiate/manage out poor performing policies as required


  • Apply an understanding aligned to the appropriate competency level and business segment for policy structures, country requirements, legal aspects and where necessary, cultural sensitivities

General Profile


  • Demonstrates competence in own product area


  • Acts within clearly defined and easily understood product area


  • May enlarge client list; building sales in a particular product


  • Typically works with moderate guidance


  • Works within an assigned area or client base


  • May have some supervisory responsibility

Technical Expertise


1. Building & Maintaining


  • Broadens selling skills and deepens knowledge in own product/service area


2. Applying & Anticipating


  • Applies knowledge/skills to a variety of standard day-to-day activities

Client / Business Orientation


3. Client Response


  • Interprets client needs and works to meet those needs; identifies potential business opportunities, referring more complex leads


4. Business Understanding


  • Understands the key business drivers; uses this knowledge to focus own work activities


5. Cost & Profitability


  • Is aware of costs related to potential profitable activities

Creating & Delivering Solutions


6. Problem Solving


  • Identifies the problem and all relevant issues in straightforward situations; generates solutions, assesses each using standard procedures and makes a sound decision


7. Planning & Organizing


  • Prioritizes and organizes own work to deliver to agreed targets and deadlines

Working Relationships


8. Communicating, Negotiating

& Influencing


  • Probes and listens carefully, presents information clearly and in appropriate style, makes technical information clear, persuades others in straightforward situations


9. Teamwork, Coaching & Guiding


  • Contributes actively in team activities, sharing experience and ideas


10. Networking


  • Acquires productive relationships internally and externally amongst clients in own defined sales area

Requirements for the Job


Work with and deliver against targets

Effective Communication and Negotiation Skills

Very good at building and nurturing client relationships at various levels of an organization A go-getter with a passion for client management and a friendly and cordial outlook

Smart worker with the ability to reason and convince

Willing to travel within the region at a short notice

Valid UAE driving license

Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.