AF25051 - Operations Manager | Toys R Us | Al Futtaim Retail | Dubai

Department: Toys R Us
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 16-Jan-2017
Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Retail

The foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE.

Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008.

In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region.

  • 837 stores in 18 countries
  • Occupies 5.6 million sq. ft. of retail space
  • 13,000 employees
  • Serves 30 million customers each year

Toys R Us

Toys “R” Us is the largest specialty toy store in the world. Launched by the Al-Futtaim Group in Dubai in 1995, Toys “R” Us now exist in twelve locations in the Gulf market and has emerged as undisputed market leader for all children related products.

The stores offer an unrivalled range of toys, games, sporting goods, electronics, software, baby products, children’s apparel and juvenile furniture all under one roof.

About the Business:

Toys "R" Us is one of the largest specialty toy store in the world. Launched by the Al Futtaim Group in Dubai in 1995, Toys "R" Us now exist in 18 locations in the PAN Gulf market and has emerged as undisputed market leader for all children related products. The stores offer an unrivaled range of toys, games, sporting goods, electronics, software, baby products, children's apparel and juvenile furniture all under one roof.

About the Job:

Administration & Controls

  • Monitor the administration office activity in all Toys R Us locations and ensure that company policies and standard operating procedures are being adhered to.
  • Support the store management teams by ensuring there are fully trained and competent users on store operating systems to avoid discrepancies and risk to the business.
  • Assist the store management and administration teams to ensure all till discrepancies are thoroughly investigated for further action in case of any dispute.
  • Ensure all stock takes and physical inventory counts are carried out as per the defined process and or standard operating procedure
  • Assist stores with the development and implementation of stock loss action plans

 

Policies & Procedures  

  • Develop store procedures in conjunction with the store teams, regional office and Retail Compliance Manager and ensure smooth implementation and compliance checks.
  • Review and where necessary revise and or amend the standard operating procedures as per business requirement and in line with Group Internal Audit.
  • Develop procedures for any new territories in line with group and local legislation and ensure that any approved procedures are supported with training for the Administration Assistant and store teams.
  • Review all internal audit reports when published and support the store manager in compiling recommendations and updates to Group Internal Audit.
  • Review all store internal audit reports and implement necessary corrective action required.  

Business Development

  • Take charge of all new store opening requirements.
  • Identify all IT requirements for each store as per the agreed plan and arrange for all equipment required for the Administration function.
  • Support all new joiners to the business with the required training and job support to ensure sound operational performance.
  • Regular training sessions and updates on standard operating procedures and policies to include all new employees.

Process & Compliance

  • Continuous review of local consumables to ensure stores are in line with budget parameters at all times.
  • Monitor all locations to ensure efficient archiving practices in line with Group Internal Audit requirements.
  • Support the store teams by ensuring all Health, Safety and Security standards are being achieved in order to minimise risk to the business, employees and customers.
  • Support the business by streamlining communication and by driving cost savings.
About You:

Minimum Qualifications and Knowledge:

  • Bachelor’s Degree.
  • Knowledge of SAP is essential
  • 8-10 years in an Operations related position (Store based experience)                  
  • Strong knowledge of Retail industry in the region
  • Strong communication skills                    
  • Strategic planning and analytical skills
  • Strong Commercial Acumen
  • Influencing and negotiating skills
  • Good computer literacy
  • Decision making
  • Leadership and a strategic thinker
  • Ability to lead, develop and motivate
  • A high degree of accuracy is essential.
Note: you will be required to attach the following: 1. Resume/CV
2. Passport-size photograph
 
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.