AF25032 - Assistant General Manager - Cairo Festival City | Mall Management | Al Futtaim Group Real Estate | Cairo, Egypt

Department: Cairo Festival City
Country: Egypt
Location: Cairo I Egypt
Closing Date: 08-Mar-2017
Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Real Estate

Al-Futtaim Group Real Estate (AFGRE) is responsible for the development and operations of Al-Futtaim’s real estate businesses across the Middle East and North Africa which includes:

Dubai Festival City, a 520 hectare waterfront mixed use community, opened in 2005.

Cairo Festival City, a 290 hectare mixed use development, opened in December 2013.

Doha Festival City, comprising 433,847 sq m (land) + 250,000 sq m (GLA) opened in April 2017, IKEA opened in March 2013.

Cairo Festival City

Spanning a land area of over 3 million sq. m (700 acres), Cairo Festival City is a visionary mixed-use urban community strategically located at the gateway to New Cairo city. Cairo Festival City sets new standards as Egypt’s premier indoor-outdoor shopping, dining and entertainment destination, providing spectacular residential villas and luxurious apartments, as well as prime office spaces, together with internationally renowned hotels, international schools and automotive showrooms all set within a beautifully landscaped and tranquil community.

A state-of-the-art, centralized customer contact centre, run by City Management will offer residents and guests a 24/7 service to ensure that Cairo Festival City is maintained and operated at the highest standard.

CoMDining a relaxing lifestyle and picturesque landscapes, the many parks, gardens, walkways and plazas bring together the districts to enhance and foster gatherings for family and friends as an addition to Cairo Festival City amenities. A truly distinctive lifestyle experience where meticulous attention to detail is obvious and all elements of the project are seamlessly interconnected.

About Cairo Festival City:

Al-Futtaim Group Real Estate (AFGRE) is the real estate development and operations arm of Al-Futtaim Group. AFGRE is responsible for the origination, conception, development, procurement and construction of mega projects and the leasing and operation of these projects after completion.

In addition, AFGRE develops and operates an extensive multi-million dollar portfolio of individual corporate real estate and investment assets across the MENA region.

The two current flagship mixed-use urban communities under the Festival City brand are Dubai Festival City (5.2 million square metres), the first and flagship fully integrated mega project Cairo Festival City (3 million square metres). Doha Festival City (240,000 sq m) will be launched in 2016. Also under development are Al Diriyah Festival City, Riyadh, Saudi Arabia (260,000 sq m)

Spanning a land area of over 3 million sq. m (700 acres), Cairo Festival City is a visionary mixed-use urban community strategically located at the gateway to New Cairo city. Cairo Festival City sets new standards as Egypt’s premier indoor-outdoor shopping, dining and entertainment destination, providing spectacular residential villas and luxurious apartments, as well as prime office spaces, together with internationally renowned hotels, international schools and automotive showrooms all set within a beautifully landscaped and tranquil community. Upon completion, Cairo Festival City will be home to over 13,000 residents in villas and apartments and a place to work for 50,000 office staff.

Combining a relaxing lifestyle and picturesque landscapes, the many parks, gardens, walkways and plazas bring together the districts to enhance and foster gatherings for family and friends as an addition to Cairo Festival City amenities. A truly distinctive lifestyle experience where meticulous attention to detail is obvious and all elements of the project are seamlessly interconnected.

About the Position:

The Assistant General Manager will be responsible for the efficient and best in class Customer Experience Delivery, Tenant Relations and Project Management for the mall, with emphasis on quality service standards, efficient management and safety for all stakeholders.  To be key point of contact with Development Team, liaising between Mall and Project works for impending pre-launch and post operations. To act as In-charge in absence of General Manager in all respects. To manage existing income, ensuring earnings stability and identify and implement opportunities for new streams of income through the development and management of retailer relations.

The incumbent will report to the General Manager and will potentially manage a team comprising of one Customer Service Manager, one Operations Manager – Hard Services, one Operations Manager – Soft Services, and one Team Administrator.

About You:

We are ideally looking for a degree holder with a minimum of 7 years of experience in leading operations for an International mall/hospitality company/theme park. GCC experience would be ideal but not necessary.  

We are a multi cultural company with the best-in-class leadership team. If you have a dynamic personality with great leadership skills and a passion to excel; then we are the right company for you!

Note: you will be required to attach the following: 1. Resume/CV
 
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.