AF24956 - Vice President - Life | Orient

Department: Insurance
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 07-Nov-2016

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

About the business:

Orient Insurance PJSC an Al-Futtaim group company, is a UAE based insurance company headquartered in Dubai. The company is currently present in seven countries in the Middle East and South East Asia.

Orient has an "A" rating from both Standard and Poor's and A.M. Best. The company is also accredited with ISO 9001 Quality Management Certification.  Orient is founded on a well-structured transparent corporate culture, highly professional standards, clear strategy and employee engagement.


About the job:

The duties and responsibilities for this role are the following:

  1. Manages underwriting and Life insurance claims activities of the department to ensure sustainability and growth in the portfolio though prudent risk assessment and underwriting measures.

  2. Review, process and settle/monitor claims fairly and promptly consistent with the policy terms as well as ensuring customer satisfaction.

  3. Manages appropriate premium cessions and recoveries from Reinsurers through Quarterly Bordereaux.  

  4. Provides prompt and excellent services to all clients / policyholders, Brokers and Intermediaries.   Maintains effective liaison with the Branches and Brokers and ensure securing all renewals and also new business for achieving the set targets.

  5. Train, motivate and develop team members in order to enhance their individual performance and ensure achievement of the specific objectives in an efficient manner with high degree of professionalism.

  6. Prepare and ensure timely submission of Management reports in order to provide the operational data for Management information and facilitate decision making.

  7. Attend to customer complaints and ensure fair solutions within the company.

About you:

The criteria to qualify for this role are the following:

  • Holding a relevant university degree, preferably with a professional qualification in insurance.
  • Must have 10 years of work experience, at least 4 years of which is in a Senior Managerial handling similar job responsibilities.
  • Excellent managerial skills, having expertise in Life Insurance.
  • Excellent communication and negotiation skills.


Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.