AF24943 - Senior Business Solutions Manager | Enterprise IT

Department: Enterprise IT
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 11-Jun-2017

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Financial Services

Al-Futtaim is a trusted name in the financial services sector with over 30 years experience in the UAE.

Al-Futtaim’s financial services sector operations include 11 companies operate in 5 countries.

Enterprise IT

Al-Futtaim Enterprise IT provides support to the Al-Futtaim Group across all geographies. It manages the IT application and infrastructure across various lines of business including Automotive, Retail, Real Estate and Financial Services. The core components of EIT are Business Application Management, Infrastructure &Operations, Enterprise Architecture, Service Management, Information Security, IT Procurement and IT Governance.

About the Position:

We are hiring a Senior Business Solutions Manager within our IT department to be the interface between our newly created CRM division in Group Marketing and our IT division. This person will optimise the business and its operating model for assigned portfolios in line with the Business and IT strategy and will manage all the aspects of the Business & IT relationship for assigned portfolios.

In this role your responsibilities will include:

Divisional and Group IT Strategy Plan
• Work with Group Marketing  to contribute in developing IT strategy and a roadmap for the business, aligned with the business strategic goals and the business operating model development
• Support the implementation of the  IT strategy aligned to business strategic priorities

Demand and Relationship Management
• Setup governance structure to govern and prioritise the business IT demand, aligning it to business strategic priorities and operating model optimisation; and to track and communicate progress, issues and risks

• Support development of business cases, operating model changes, solutions, business buy-in; and integrate in planning and budgeting cycles and demand management process
• Act as business integration point for IT Service Delivery, SLA agreement, Service Incidents and Service Improvement 

• Build a strong partnership with business leadership and other key stakeholders to become fully integrated in decision-making and driving business strategic priorities
• Support the implementation of the internationalization strategy and the integration of international IT teams

Business Optimisation Priorities

• Build detailed understanding of business performance, operating model maturity and opportunities for improvement for assigned portfolios
• Highlight key opportunities, develop the opportunities (“To Be” business processes, business benefits, organisation impact, etc.), build consensus with business leadership and integrate into demand management and planning cycles
• Bring new thinking and innovation to the business

Business Optimisation Delivery

• Lead in conjunction with BPR team business process design sessions and develop and maintain process operating models
• Contribute to solution and architecture development (including phase out plans)
• Ensure business benefit delivery and benefit optimization from demand cycle and actively promote results with the business
• Contribute to the improvement of the solution demand & delivery practices, procedures, methodologies and tools through identification of and participation in improvement initiatives

Leadership & Team Management

• Build a lean, skilled and fully engaged team; working with them to plan and prioritise their workloads, set objectives, conduct appraisals and supported to continually improve their performance and results
• Develop team in line with target competencies 
• Establish clear objectives, roles and responsibilities of the team
• Promote and fast-track your talent within Al-Futtaim






About You:

To be considered for this role you must have the following qualification, experience and skills:

Education: Degree in Computer Science/IT/Engineering/Science; Preferably Management Training (MBA, etc.)

Minimum Experience and Knowledge:  10 years IT Experience, 3-5 Business experience with thorough knowledge of CRM practices/ functionality.  

Job-Specific Skills: Digital Marketing and CRM business operating model and experience; financial analytical skills (business financial performance and benchmarks); Marketing business system, technology and related best practice knowledge


Note: you will be required to attach the following: 1. Resume/CV
2. Passport-size photograph
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.