AF24904 - Workshop Team Leader | Al-Futtaim Automall

Department: Automall
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 07-Nov-2016
Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Automotive

Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing

Al-Futtaim Automall

Al-Futtaim Automall is the Used Car Division of the Al-Futtaim Group and has been developed following extensive customer research, using worldwide best practices with the addition of market-leading customer service. Al Futtaim Automall is the largest and most trusted used vehicle retailer in the region for over a decade.

About the Position:

We are currently looking for an experienced Service Supervisor to delegate, assist and monitor the team performance in the workshop and reception and  to achieve or exceed the targeted business and CSV objectives.

Reporting to the Service Manager, you will be responsible for workshop capacity planning, optimizing productivity, controlling productive time and allocation and controlling of consumable costs. You will review and action a monthly quality score report for you and your team to improve the efficiency.

You will be working in a busy Service Center handling and resolving customer complaints on a daily basis. You are also expected to monitor staff performance and provide necessary training and coaching. Click Here to view JD

About You:

The ideal candidate for this role should possess a Degree or Diploma preferably in Automobile or Mechanical Engineering and should have at least a minimum of 5 years recent experience in an automotive dealership. You should have sound technical knowledge and ideally have a supervisory experience in automotive dealership. You should also be able to communicate effectively with strong analytical, communication and interpersonal skills and must have the ability to remain focussed on the set monthly targets and to be self-driven to achieve and excel them.

Automall is highly customer focused and performance oriented, it is important that you are self-driven and motivated to excel in both these parameters.

Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.

Note: you will be required to attach the following: 1. Resume/CV
 
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.