AF24764 - Guest Relations Officer | Trading Enterprises

Department: Trading Enterprises
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 30-Oct-2016

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing

Trading Enterprises

Established in 1971, Trading Enterprises owns the sole distribution rights for Volvo, Chrysler, Jeep, Dodge, RAM and SRT vehicles. Recently, Trading Enterprises has added two high end luxury sports brands, Fisker and Lotus, to its portfolio.

Competing in the UAE's Japanese, American and European automotive marketplace, the company is supported by a network of modern showrooms, workshops and parts outlets across the UAE, with sales and after sales operations existing in all seven Emirates.

The Company:

Trading Enterprises, a division of the Al-Futtaim Group, has sole distribution rights for Honda cars, Motorcycles and Marine and Power Products in the UAE. With its nationwide presence, Trading Enterprises supports all its customers through a network of 19 separate sales, service and parts facilities throughout the UAE and provides further support through a network of Power Products dealers. All the sales, parts and service facilities of Trading Enterprises are linked by an on-line, real time computer system which utilises a total of over 175 terminals and printers. Over 450 employees of 16 varying nationalities constitute the Trading Enterprises team. Customer Service has been the basis of Trading Enterprises' remarkable growth over recent years, which has seen the company expand to achieve outstanding market share growth. This is testimony to the Trading Enterprises motto: "Excellence in Customer Service".

The Role:

We are looking to recruit a Guest Relations Officer based in Dubai. Your role will include the following:

  • Handling all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
  • Providing excellent customer service as per company policy and procedures
  • Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
  • Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
  • Logging calls (including time, date and caller details)
  • Maintaining an up to date knowledge of personnel and procedures
  • Dealing with 'drop in' customers as quickly and proficiently as possible, by coordinating with employees and customers

The Person:

The ideal candidate will have the following experience:

  • Strong English communication skills
  • 1-2 years experience of previous Reception duties or customer service
  • Excellent telephone manner
  • Proactive, hardworking, motivated approach
  • An understanding of IT systems would be advantageous


Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.