AF24690 - Assistant Vice President - Branch Manager- "Arab Nationals Only" | Orient

Department: Insurance
Country: United Arab Emirates
Location: Fujeirah | UAE
Closing Date: 30-Apr-2017

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

About the business:

Orient Insurance PJSC an Al-Futtaim group company, is a UAE based insurance company headquartered in Dubai. The company is currently present in seven countries in the Middle East and South East Asia.

Orient has an "A" rating from both Standard and Poor's and A.M. Best. The company is also accredited with ISO 9001 Quality Management Certification.  Orient is founded on a well-structured transparent corporate culture, highly professional standards, clear strategy and employee engagement.


About the job:

For this role, the duties and responsibilities are as follows:  

  1. Generate the required volume of Insurance Business in order to achieve or exceed the assigned premium and operational objective.
  2. Review, process and settle/monitor claims fairly and promptly consistent with the policy terms as well as ensuring customer satisfaction, which are within the branch manager limits.
  3. Plan and systematically implement all Administrative actions for the effective functioning of the Branch in order to ensure that the related expenses are contained within the approved budget.
  4. Train, motivate and develop the Supervisors / Staff in order to enhance their individual performance and achieve the designed commercial and operational objectives with efficiency and high standard of professionalism.
  5. Collect and collate Business and Market conditions related data to prepare reports and formulate appropriate recommendations for Managements' information and appropriate decision making in order to counter competition and retain/increase market share of the business.
  6. Supervise and carefully monitor the processing of policy documents, claim settlements and all other business related transactions in order to ensure strict compliance with the guidelines and procedures.
  7. Plan, analyze and develop appropriate marketing strategies and actions in order to secure new/additional business and enhance profitability and market share.
  8. Maintain a systematic and efficient Records Maintenance System to ensure accuracy of records and facilitate prompt retrieval for reference and use when required.
  9. Visit brokers and clients regularly to generate business. To enhance the direct sales team in the branch.


About you:

To apply for this role you should have the following skills, experiences and qualification:

  • Arab Nationals Only. 
  • Holding a relevant university degree and general insurance qualification.
  • Must have 7 years of work experience, at least 3 years of which is in a Managerial position in a Broker/Insurance Company.
  • Excellent managerial skills, and Sales/Marketing ability. Should have Technical/Underwriting knowledge also in order to discuss business proposal with clients and brokers.
  • Excellent communication skills.
  • We prefer candidates having work experience in GCC countries.
Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.