AF24668 - Learning & Development Coordinator | Group HR

Department: Al Futtaim Group HR
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 03-Nov-2016

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


Al-Futtaim Group Divisions include Al-Futtaim Travel, GMASCO, and shared services for IT, Finance and HR. Audit, Legal, Treasury and Investment Management are also managed at a Group level.

About the Position:

As part of the Group HR team the L&D Coordinator diagnoses learning needs, identifies appropriate solutions and develops learning plans and frameworks to facilitate the achievement of business goals in partnership with the business


Training initiatives:
 Ensures that content is up to date with group practices and processes in order to ensure alignment
 Researches and proposes blended training solutions 
 Serve as support on key projects, cross functional teams and group rollouts for the divisions

Business solutions:
 Where required consult, recommend and execute business solutions
 Identify and improve operational systems & processes
 Research and formally recommend best practice or international standards that drive the learning centre vision
 Ensure delivery metrics are adhered to
 Supports queries related to iGROW and suggests utilisation initiatives
 Support divisions with learning plans by coordinating activities and providing updates on progress

 To answer all incoming calls promptly and professionally. Directing all calls to the appropriate person and dealing with all telephone enquiries. Book rooms at the Training Centre facility for internal and external customers.
 Ensure that daily attendance sheets are prepared for the following days training and close the activity sheet by the week’s end.
 Provide the facility staff with a daily room preparation sheet for the following days training ensuring that all rooms have course title on the outside of the doors and rooms are arranged correctly.
 Undertake a quarterly inventory of all IT equipment.
 Prepare weekly orders of stationary supplies and pantry items.
 Receive and check for detail all training nomination Forms via email and data enter nominees’ information onto Activity Sheet.
 Ensure that weekly lunch orders are processed with supplier.
 Use excel to filter and sort key data, and produce graphs for management reports
 Show excellent organisation skills by arranging and coordinating meetings and conferences
 Attend meetings making note of all relevant discussions and type clear and concise minutes
 Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing
 Handle all filing responsibilities by maintaining accurate records of hard copy and e-documents to enable their easy retrieval
 Handing all enquires & queries ensuring all messages are taken thoroughly and passed to the relevant member of the team for action
 Show a flexible attitude by taking on additional duties during busy times and for the duration of projects within the team

 Communicate recommended solutions to group L&D in order to gain buy-in and approval
 Meet and greet all delegates and visitors to the Training Centre. Ensure all delegates sign the course attendance register and visitors sign in and out of the Training Centre Engage with leaders and communicate details for reflection workshops
 Schedule development activities according to planned activities
 Carries out role in line with reception expectations
 Maintain systems for collating and reporting on Development performance
 Manage & Analyse the Learning & Development performance 
 Collate and report performance metrics 
 Ensure key stakeholders in the business have up to date reports
 Prepare minutes of meetings and necessary documents to support delivery of development activities
 Support projects to meet key objectives
 Ensuring project KPI's are met and exceeded
 Collate activities and report on progress to performance based solutions through Six Box initiatives


• Supervise facility staff on a daily basis, ensuring that their work is carried out to a high standard including the preparation of all training rooms, equipment, cleanliness of pantry areas and washrooms.
• Follow up on the absentees as and when required with the respective HR Dept/ Line Managers.
• Prepare correspondence and materials which are clear and easy to understand for meetings and presentations

 Please note that this role will require some reception duties as outlined above



About You:

Below are the minimum requirements for this role:

• A bachelors degree and/or relevant Training certificates

Minimum Experience and Knowledge:  
• Fluent written and spoken English
• Knowledge of Competency standards
• A high level of computer literacy
• Experience of blended learning
• Business operations, project management and Customer Service experience would be a distinct advantage
• Management  and coordination of various different stakeholders at different seniority levels

Job-Specific Skills:
• High level of analysis & problem solving
• Assessment methodologies
• Project Management skills
• Analytical skills
• Proactive thinking and problem solving skills.
• Proven ability to run projects within time, cost and quality constraints.
• Experience in proposal design and client pitching.  
• First class communication skills.
• Ability to multitask. 
• Ability to work under tight timelines.
• First class relationship management skills.
• IT skills- across major tools- Word/Excel/PowerPoint/Outlook.
• Commercial acumen and a hunger for business success.
• Behaviour in line with our values at all times.
• Self starter and efficient time manager.
Note: you will be required to attach the following: 1. Resume/CV
2. Passport-size photograph
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.