AF24634 - Operations Manager | Al Futtaim Finance

Department: Al Futtaim Finance
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 09-Oct-2016

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing

Al-Futtaim Finance

Al Futtaim Finance (AFF), a Central Bank of UAE regulated entity, is a wholly owned subsidiary company of the Al-Futtaim Group, the leading business conglomerate of UAE. AFF specializes in providing a range of innovative consumer finance products to customers across the UAE.

About the Position:

As a part of the Al-Futtaim Finance team the Operations Manager's objective is to get maximum Auto Finance deals approved for the Al Futtaim Automotive group from Partner Banks following the set process designed by Al Futtaim Finance & and formulate strategies to achieve organisational goals.

The Operations Manager will have to monitor and track the approval rates, WIP and decline percentages regularly. You would also be required to maintain & improve the approval rates for all deals processed within the agreed SLA. You will be responsible for conducting monthly review meetings with Panel Banks Sales Management and Al Futtaim Brands on the performance of the Banks in relation to approval rates and TAT. You would also be conducting a periodic review of the lending policies of partner banks and suggest changes and recommends best practices for process improvement.

You would also be responsible for ensuring that staff is trained on Credit and Risk processes for smooth disbursal of loans, to regularly conduct Audits ensuring the correctness of process and if it is in accordance with the Operation SOP and to abide and conduct business in line with AFF and Compliance Regulations, ISO formalities and loan lending policies.

You would be conducting reviews of lending criteria of panel Banks and recommend changes in policy, monitor Daily/Weekly/Monthly Reports/MIS to monitor approval rates, TAT, Deal status & declined reasons and you would play a vital role in maximizing the output of the various support services such as, IT, finance and HR.

You would be involved in the implementation of campaigns in the dealerships by coordinating with the banks and you would have to keep a high vigilance on market changes, offers, promotions and keep the team and HO updated about the same.

About You:

The ideal candidate will be a University graduate who should have at least 10+ years of experience in a Retail/Consumer banking environment either in Operations/Back Office/Credit/Ops Coordination functions or retail credit functions.

You will also possess an understanding of Auto Sales Processes (dealer level and bank level), an excellent understanding of the Auto industry i.e. Retail, SME and Fleet and the ability to influence and gain commitment at Dealer/AFF and bank level.

Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.