AF24556 - Customer Relations Executive | Al-Futtaim Hertz

Department: Hertz
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 02-Oct-2016
Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Automotive

Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing

Hertz

Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world. The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE. Hertz has the largest purpose built rental facility in the Middle East, the largest airport counter in Dubai and the youngest fleet in the market. The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.

About the Position:

As part of our Hertz Customer Relations Department, you will be responsible to provide a central point of contact between HERTZ and the customer for after sales activities and to develop and build long term business relationships. To ensure high level of customer service in line with company policy, procedures & standards. Maximize on all lease and car rental opportunities through managing the customers effectively.

You are expected to handle the following responsibilities:

  • Work closely with the sales team to ensure correct quotes are sent to the customer on time and regular follow ups
  • Prepares and updates the necessary information on the contracts including expiry dates and extensions
  • Provides support in terms of effectively managing the expectations of clients (existing and new) to improve customer satisfaction and retention

You will be part of our Hertz operations based in Dubai, reporting to the Fleet Admin Supervisor. You are also required to assist in preparing reports such as daily vehicle inventory, fleet on replacement, Hertz emergency roadside assistance, vehicle off hire, vehicle aging and etc. to improve overall efficiency of the department.  Click here for the JD

About You:

You should have at least a minimum of 2 years’ experience in a customer service role preferably in an automotive company and holding a diploma or college degree. Candidate is preferred to have a driving license. You should have the ability to build and maintain friendly, warm relationships with customer. You should have excellent communication skills and the ability to use computer applications.

You should also be able to display customer focus with the ability to demonstrate a positive, enthusiastic and friendly attitude while being able to deal with the customers and work in a team. With strong market awareness and understanding of the challenges of customers and competitors.

Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.

Note: you will be required to attach the following: 1. Resume/CV
 
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.