AF24555 - Vehicle Preparation Agent (Car Washer)

Department: Hertz
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 22-Sep-2016

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing


Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world. The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE. Hertz has the largest purpose built rental facility in the Middle East, the largest airport counter in Dubai and the youngest fleet in the market. The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.

About the Job:

We are currently seeking for a Vehicle Preparation Agent (Car Washer) to join the Hertz team in Dubai. The key responsibilities of this role includes:    

  • Vehicle check in and check out - Ensures that the vehicle is properly checked out and in on each shift. Ensures that the VCR is properly updated while there are damage exchanges and new vehicles checked in.
  • Vehicle Usage & Cleaning - Maintains proper record of the registration renewals, monthly VCR preparations and daily report to be provided to Site Coordinator. Seeks timely updates from Manager or Supervisor to handle the work efficiently if there are any changes in RTA procedures following the same. Maintains proper cleaning standard of vehicles as per assigned targets, as well as the record of cleaned vehicle as per requirements. Reports any “Lost and Found” items to Hertz Supervisor, supporting with details. 
  • Customer Complaints and Resolution - Ensure all RTA contract policies and procedures are strictly adhered to ensure Customer Satisfaction and Contract Compliance. Where and when required, Customer Complaints will be escalated to the Supervisor & Manager as per process agreed. 
  • Grooming and Al-Futtaim way behaviour - Shows up to work in proper uniform as per agreed uniform policy and is properly groomed. Ensures strict compliance to the set AF Way behaviours.
About You:

 To be successfully considered for this role, you must have the following skills and experience:

  • Educated to secondary level or equivalent with valid UAE Driving License.
  • Energetic, Customer Service oriented, Hard-working with attentive personality.
  • Attention to detail and take pride in your work
  • Able to communicate in English to an adequate level
  • A good level of written English in order to complete all paperworks.
  • Preferable to have knowledge of vehicle operations

Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.

Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.