AF24438 - Store IT Coordinator | IKEA | Dubai Festival City

Department: IKEA
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 28-Sep-2016
Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Retail

The foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE.

Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008.

In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region.

  • 837 stores in 18 countries
  • Occupies 5.6 million sq. ft. of retail space
  • 13,000 employees
  • Serves 30 million customers each year

IKEA

IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.

At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!

About the Business:

One of the companies bearing Al-Futtaim name is IKEA.

IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.

At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!

About the Job:

Within this role you will be responsible for the following -

  • Ensure all IT solutions and Interfaces within IKEA systems are effectively managed to support the IKEA retail business according to the IKEA standards. Ensuring a 24x7 structured and effective support mechanism is established to adequately support the IKEA retail - stores within UAE, Qatar and Egypt.
  • Support the implementation of the short and long term strategy and individual strategies for my store that strongly supports the Inter-IKEA and brand long term strategy and business plan.
  • Coordinate with Regional Co-ordinator on network and application related interfaces to support PTAG Plus (price communication tool), tool box, IKEA sites, online training, home planning tool (IHP2) and IXP interfaces
  • day to day basis ensuring all departments and functionality is utilised to the full – being ‘first-hand’ on the ground support  
  • Implement necessary upgrades (Service Packs and Hot Fix as per of IKEA Master Version) as appropriate with no impact to the day to day business operations.
  • Understand the requests from the relevant business functions and provide the relevant and up to date Business Information to support retail operations
  • Support the in-store IKEA IT Tools - FINDIT, HUTI, iComplete, PTAG Plus, IHP2, IXP agreements, Supply Chain integration (CPC), ICSS tablets (on-line survey), Toolbox- BI, Qlickview BI
  • Database maintenance - Developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software
About You:

The successful candidate must display the following skills and experience:

  • More than 3 years experience in the IT field, preferably in the retail sector
  • Must have strategic, analytical and tactical abilities
  • Be able to solve technical and software problems and apply preventive actions
  • Have IT security awareness
Note: you will be required to attach the following: 1. Resume/CV
 
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.