Work together with the Kitchen Production Senior in operating your IKEA FOOD areas, in accordance with the IKEA Quality, Food Safety and Environmental requirements and other relevant legislation (list relevant legislations applicable by country).
Actively contribute and support all marketing and in-store activities by integrating IKEA FOOD in the store's Commercial Calendar
and use these as an opportunity to proactively drive sales. Ensure effective and economical handling of range changes including management of outgoing range and activities in your function according to the set timelines in the Commercial Calendar. Implement and enhance vitality and Swedishness in the Swedish Food Market through shop windows, sampling, activities, etc. Ensure the implementation of the merchandising platform for the Swedish Food Market. Maximize sales and profit by having appropriate routines for all communication following the guidelines for in-store communication. Ensure that the daily work routines are in place, that the shop is well-filled and the range presented in an optimal commercial way. Ensure an efficient maintenance of the Commercial Areas, ensuring they are clean, organized, attractive, and inviting to provide a last positive customer experience. Maintain in-depth knowledge of the competition on the local food market. Use this information to initiate immediate action, to secure an appropriate price distance. Give input on changes done to your IKEA FOOD Manager.
Develop, agree with the IKEA FOOD Manager and communicate to your team an annual action plan for the IKEA Swedish Food Market and Bistro to execute the IKEA FOOD country and Function business plan. Monitor and evaluate the success of this plan in order to influence future plans. Ensure an efficient organization of the Commercial areas and Production areas in relation to financial performance i.e. gross profits, costs, hours planning, productivity levels, absence management and holiday planning to agreed service levels. Ensure the correct planning and programming of resources in line with the costs and productivity objectives. Ensure implementation of the ADMIN manual and routines for cash handling. Ensure the forecasting of the goods supply and ordering procedures, efficient in-store logistics and stock control for your area.
Ensure that you have the customer in focus and meet our customers with a positive, friendly and service-minded attitude. Lead by example. Ensure speed and efficiency in the meeting with the customer through an effective use of IKEA solutions, such as self service, effective staffing and mechanical sales techniques.
People Management and Development
Ensure that all co-workers in the IKEA Swedish Food Market and Bistro understand the IKEA Concept and how this impacts on their specific roles. Train your co-workers on product knowledge and how to work with the Swedish Food Market range. Ensure that the IKEA Swedish Food Market and Bistro team is regularly trained in Health and Safety to an appropriate level for the role and responsibilities. Ensure that the HACCP program is followed in the daily work. Effectively manage and inspire your team, with particular reference to their selection, training and development in order to ensure you have a competent and well informed team who cooperate as necessary and secure the store performance and have in place a workable and realistic succession plan.