AF24437 - Swedish Food Market & Bistro Team Leader l IKEA l Dubai Fesitval City

Department: IKEA
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 28-Sep-2016
Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Retail

The foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE.

Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008.

In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region.

  • 837 stores in 18 countries
  • Occupies 5.6 million sq. ft. of retail space
  • 13,000 employees
  • Serves 30 million customers each year

IKEA

IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.

At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!

Job Purpose:

You will implement the IKEA FOOD concept to increase the sales of IKEA home furnishing products and support the IKEA position as the leading home furnishings company. This involves generating store traffic, converting visitors to customers; strengthen the low-price profile and the Swedish identity of the IKEA store.

About the Job:

Operational

Work together with the Kitchen Production Senior in operating your IKEA FOOD areas, in accordance with the IKEA Quality, Food Safety and Environmental requirements and other relevant legislation (list relevant legislations applicable by country).

Commercial

Actively contribute and support all marketing and in-store activities by integrating IKEA FOOD in the store's Commercial Calendar
and use these as an opportunity to proactively drive sales. Ensure effective and economical handling of range changes including management of outgoing range and activities in your function according to the set timelines in the Commercial Calendar. Implement and enhance vitality and Swedishness in the Swedish Food Market through shop windows, sampling, activities, etc. Ensure the implementation of the merchandising platform for the Swedish Food Market. Maximize sales and profit by having appropriate routines for all communication following the guidelines for in-store communication. Ensure that the daily work routines are in place, that the shop is well-filled and the range presented in an optimal commercial way. Ensure an efficient maintenance of the Commercial Areas, ensuring they are clean, organized, attractive, and inviting to provide a last positive customer experience. Maintain in-depth knowledge of the competition on the local food market. Use this information to initiate immediate action, to secure an appropriate price distance. Give input on changes done to your IKEA FOOD Manager.

Develop, agree with the IKEA FOOD Manager and communicate to your team an annual action plan for the IKEA Swedish Food Market and Bistro to execute the IKEA FOOD country and Function business plan. Monitor and evaluate the success of this plan in order to influence future plans. Ensure an efficient organization of the Commercial areas and Production areas in relation to financial performance i.e. gross profits, costs, hours planning, productivity levels, absence management and holiday planning to agreed service levels. Ensure the correct planning and programming of resources in line with the costs and productivity objectives. Ensure implementation of the ADMIN manual and routines for cash handling. Ensure the forecasting of the goods supply and ordering procedures, efficient in-store logistics and stock control for your area.

Customers

Ensure that you have the customer in focus and meet our customers with a positive, friendly and service-minded attitude. Lead by example. Ensure speed and efficiency in the meeting with the customer through an effective use of IKEA solutions, such as self service, effective staffing and mechanical sales techniques.

People Management and Development

Ensure that all co-workers in the IKEA Swedish Food Market and Bistro understand the IKEA Concept and how this impacts on their specific roles. Train your co-workers on product knowledge and how to work with the Swedish Food Market range. Ensure that the IKEA Swedish Food Market and Bistro team is regularly trained in Health and Safety to an appropriate level for the role and responsibilities. Ensure that the HACCP program is followed in the daily work. Effectively manage and inspire your team, with particular reference to their selection, training and development in order to ensure you have a competent and well informed team who cooperate as necessary and secure the store performance and have in place a workable and realistic succession plan.

About You:

Minimum Qualifications and Knowledge:

High School/Trade School Graduate.

SKILLS

Job-Specific Skills:

Strategic Planning and Analytical Skills, Effective Communication, Excel competence.

Behavioural Competencies :

Customer Focussed Individual Accountability Continuous Improvement Personal Leadership, teamwork

Note: you will be required to attach the following: 1. Resume/CV
2. Passport-size photograph
 
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.