AF24315 - Senior IS Expert – Marketing Analytics | Enterprise IT | Dubai

Department: Enterprise IT
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 30-Aug-2016

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Financial Services

Al-Futtaim is a trusted name in the financial services sector with over 30 years experience in the UAE.

Al-Futtaim’s financial services sector operations include 11 companies operate in 5 countries.

Enterprise IT

Al-Futtaim Enterprise IT provides support to the Al-Futtaim Group across all geographies. It manages the IT application and infrastructure across various lines of business including Automotive, Retail, Real Estate and Financial Services. The core components of EIT are Business Application Management, Infrastructure &Operations, Enterprise Architecture, Service Management, Information Security, IT Procurement and IT Governance.

About the Position:

As part of the Enterprise IT Team our Solution Experts are responsible for providing direction and guidance to support and deliver business solutions in their domain expertise aligned with IT strategy.

It is also expected from solution experts to collaborate with other stakeholders to find the right fit and build consensus to support business case and benefits realisation. Other responsibilities include:


• Lead in designing, specifying and selecting information system solutions, considering functionality, data, security, integration, infrastructure and performance.
• Liaise with software suppliers for RFI & RFP processes for sourcing software services and solutions for the business.
• Build TCO and support business cases for IT solutions, considering infrastructure, licenses, development and support.
• Lead the organisation in exploiting technology and use knowledge of IT solutions to drive organisational change and support business process design improvements.
• Drive adoption of standard solutions across companies and geographies and minimise bespoke developments.
• Understand and support to software architecture design and support development team in developing solutions.
• Ensure compliance with IT Policies, Security Standards and strengthen internal controls. Identify and manage key risks in your solution domain.

• Build a lean, skilled and fully engaged team; working with them to plan and prioritise their workloads, set objectives, conduct appraisals and supported to continually improve their performance and results.
• Develop team in line with target competencies and build adequate bench strength for future.
• Establish clear objectives, roles and responsibilities of the team.
• Motivate team members to maintain excellence in service delivery and have opportunities for professional development.
• Promote and fast-track your talent within EIT.
• To liaise with relevant managers and stakeholders in IT to ensure full collaboration and understanding on critical topics and avoid any escalations. 
• Contribute to the improvement of the solution demand & delivery practices, procedures, methodologies and tools through identification of and participation in improvement initiatives.
• Maintains and upgrades professional knowledge, management skills and domain expertise by using continuous learning & development tools.

About You:

Our minimum requirements for this role are:

A Bachelors degree in IT/Computer Science

7+ years’ experience in Analytics systems/program implementation and support environment (Preferably SAP)
3+ years of experience in a subject matter expertise position
A minimum of four years in a professional senior technical role such as technical lead, team lead, architect, or other hands on leadership role ideally for a major organization, consultancy or system integrator.

Technology domain expertise in Automotive / Retail / Real Estate/ Finance/ Treasury/ Insurance Solutions
Marketing/Segmentation/Predictive Analytics experience preferably in Retail/Automotive domains
Data integration experience from multiple systems including ERP/CRM/BI/POS systems
Experience in end to end delivery of Analytical solutions for a minimum of 5 projects in the last 3 years
Experience in assessing and selecting a broad range of information solutions and products

Note: you will be required to attach the following: 1. Resume/CV
2. Passport-size photograph
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.