AF24220 - Customer Support Representative | FAMCO

Department: FAMCO
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 22-Aug-2016
Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Automotive

Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing

FAMCO

FAMCO (Al-Futtaim Auto &Machinery Co.) is a market leading supplier of products &services to a diverse range of industries &commercial undertakings, covering the transportation, construction, manufacturing, warehousing, oil &gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart &Nassau.

FAMCO has operations in Dubai, Abu Dhabi, Al Ain &Ras Al Khaimah. FAMCO also operates on an international level in KSA, Oman, Qatar, Bahrain and East Africa. The company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.

FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 &ISO 14001:2004 certified company.

About the Position:

The CSR is responsible for ensuring all clients who purchase Volvo & other Equipment from Famco are offered the full range of parts & service support available from the Company. The CSR is charged with maximising opportunity for sales of all Company products’ Parts & Services while working closely with other Company personnel.
Be the first point of contact between the customer and the branch aftermarket personnel. Manage all requests for parts & service and, once secured, manage the information flow to the customer whilst ensuring that the parts supplied and work is carried out in accordance with the customer's requirements.
The role is a key one in the branch Aftermarket Dept. and the incumbent is expected to take part in a range of department planning and strategy activities.

The key responsibilities will be but not be limited to:

  • Customer Coverage
  • Financial Sales Performance
  • General Duties
  • Health, Safety & Environment
  • Quality
About You:

You need to have a minimum of these in order to qualify for this role:

  •  College Degree with Majors in Marketing Preferably in a challenging Parts & Service Environment in the Heavy Equipment Industry.

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  •  Experience as sales representative is advantageous.

     

Note: you will be required to attach the following: 1. Resume/CV
2. Passport-size photograph
 
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.