AF24185 - Vice President - Brokers| Orient

Department: Insurance
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 04-Sep-2016

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

About the business:

Orient Insurance PJSC an Al-Futtaim group company, is a UAE based insurance company headquartered in Dubai. The company is currently present in seven countries in the Middle East and South East Asia.

Orient has an "A" rating from both Standard and Poor's and A.M. Best. The company is also accredited with ISO 9001 Quality Management Certification.  Orient is founded on a well-structured transparent corporate culture, highly professional standards, clear strategy and employee engagement.


About the job:

For this role, the duties and responsibilities are as follows: 

  • Plan, analyze and develop strategies and actions in consultation with line manager in order to secure new and renewal business through brokers to enhance market share.


  • Continuously monitor the performance of the business developed through the brokers


  • In consultation with Line manager discuss and set annual targets and implement strategic plans for overall growth of broker business


  • Review performances of Relationship Managers


  • Support RM functionally in meeting brokers and develop strong relationships with brokers for business growth / Meet brokers regularly to develop new business


  • Coordinate with team for weekly business reports for use by the management team for evaluating the performance of the brokers


  • Provide updated market intelligence  


  • Assist in Product training/presentation to brokers / their clients


  • Liaise with all underwriters and assist in conversion of new business quotes generated by the team.


  • Manage the resolution of escalated service related issues by brokers within TAT


  • Coordinate with finance and operation control and follow up on premium outstanding/settlement from brokers


  • Coordinate with various claims department to assist in settlement of disputed claims referred to by brokers.

About you:

More than 10 years experience in a progressive organization (Including 5 years in a senior managerial position).


Specific Required Skills:

Job-Specific Skills:

General Insurance with particular emphasis on Marine, Hull & Cargo, Non Marine, Motor, Life & Medical.

Broker Management & Relationship Management.

Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.